Home Saudi Arabia Tamheer - Hospital Delegate Services Mega (AC)
Home Saudi Arabia Tamheer - Hospital Delegate Services Mega (AC)
Tamheer - Hospital Delegate Services Mega (AC)
Job details
Job DescriptionFollow customer service procedures as outlined in the manual to comply with the department's procedures and standardsFollow up on all customer requests such as but not limited to admission, medication, lab, radiology, etc.Maintain a thorough knowledge of all departments, our company network of hospitals, products and services so that customers are provided accurate information on it's provider and proceed general queries with confidence at all timesDeal competently with customer complaints and take all possible actions to resolve the issues to their fullest satisfaction with minimal intervention of team leaders.Work effectively both individually and as part of a team to achieve both individual and department goals and objectivesStrive consistently to promote a positive team spiritContribute to the team positivelyEnsure that the hospital is compliant with the agreed upon standards of service with our company and that they deliver such standards to the members at all times.Ensure that the hospital is utilizing the swipe card and finger print machines in addition to the website and any of the technical services linked to our company .Play a support role for the hospital staff and enable coaching and training on BUPA services to the hospital staffSolve the customer comlaints without the need of further escalationsEnsure the proper follow up of the recovery planEnsure that the complaints are entered into the complaints system traker so as to take preventive actionsTo establish excellent relationships with the providers insurance directors To conduct regular visits to the frontliners at the point of service & to listen to their concerns and feedbackTo co-ordinate with provider relation on a recognition mechanizm for the providersTo ensure that the image of the providers in front of the customers is strenghtened giving further booset to the partnership frameworkTo ensure the office, customer area and their personal appearance is at the highest level of cleanliness, order and professional look.SkillsHealthcare, customer service, front deskMulti-cultural with interpersonal and communication skills, excellent planningCommercial skills in combination with service focused mindset
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