Job details
Job Description
Answer all inbound calls in an efficient and professional manner in order to provide the proper response and solution to the clients’ enquiries/ complaints. · Develop, maintain and update clients’ files and log all the calls on the system to safeguard fast retrieval of information when needed. · Follow up on clients’ calls and enquiries where necessary in order to maintain high levels of customer satisfaction. · Maintain information on the latest updates and changes in the client’s system in order to provide accurate information and high-quality services to ASC’s clients. · Identify high critical client issues and transfer them to the Team Leader - Help Desk in order to take proper action. · Identify high technical client issues and transfer them to the Concerned Department under the Information Technology Division. · Update the Team Leader - Help Desk on work progress, pending tasks, complaints and incidents in order to ensure all clients’ requests are resolved in a professional and timely manner. · Record all planned / unplanned Internet outages including the areas affected and down time while finding the proper solution for the cause behind these outages. · Perform other duties related to the job as assigned by the Direct Manager.Skills
- Minimum 1 years of experience in same field
- Problem solving
- Proven track record in the system
- know how to handle and deal with clients
Preferred Candidate
- Residence Location
- Kuwait
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'global_location_id' => '225', 'rel_gloc_ids' => '251,250,249,248,247,246,245,244,225', 'currency' => 'AED', 'currency_name' => 'UAE Dirham', 'languages' => 'en,ar', 'default_language' => 'en', 'country_time_zone' => 'Asia/Dubai', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'saudi' => array( 'name' => 'Saudi Arabia', 'country_id' => '183', 'country_code' => 'sa', 'slug' => 'saudi', 'global_location_id' => '187', 'rel_gloc_ids' => '274,273,272,271,269,268,267,266,265,264,263,262,261,260,259,258,257,256,255,254,253,187', 'currency' => 'SAR', 'currency_name' => 'Saudi Riyal', 'languages' => 'en,ar', 'default_language' => 'en', 'country_time_zone' => 'Asia/Riyadh', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'india' => array( 'name' => 'India', 'country_id' => '99', 'country_code' => 'in', 'slug' => 'india', 'global_location_id' => '100', 'rel_gloc_ids' => '100,465,466,467,468,469,470,471,472,473,474,475,476,477,478,479,480,481,976,994,1263,1264', 'currency' => 'INR', 'currency_name' => 'Indian Rupee', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Asia/Kolkata', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'south-africa' => array( 'name' => 'South Africa', 'country_id' => '236', 'country_code' => 'za', 'slug' => 'south-africa', 'global_location_id' => '197', 'rel_gloc_ids' => '197,498,499,500,501,502,503,504', 'currency' => 'ZAR', 'currency_name' => 'South African Rand', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Africa/Johannesburg', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'egypt' => array( 'name' => 'Egypt', 'country_id' => '61', 'country_code' => 'eg', 'slug' => 'egypt', 'global_location_id' => '64', 'rel_gloc_ids' => '64,955,957,1102,1103,1104,1105,1106,1107,1108,1109,1110,1111,1112,1113,1114,1115', 'currency' => 'EGP', 'currency_name' => 'Egyptian pound', 'languages' => 'en,ar', 'default_language' => 'en', 'country_time_zone' => 'Africa/Cairo', 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'country_time_zone' => 'Asia/Kathmandu', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'nigeria' => array( 'name' => 'Nigeria', 'country_id' => '155', 'country_code' => 'ng', 'slug' => 'nigeria', 'global_location_id' => '158', 'rel_gloc_ids' => '158,995,996,997,1095', 'currency' => 'NGN', 'currency_name' => 'Nigerian Naira', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Africa/Lagos ', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'newzealand' => array( 'name' => 'New Zealand', 'country_id' => '162', 'country_code' => 'nz', 'slug' => 'newzealand', 'global_location_id' => '155', 'rel_gloc_ids' => '155,998,999,1080,1081,1082,1083', 'currency' => 'NZD', 'currency_name' => 'New Zealand Dollar', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Pacific/Auckland', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'brasil' => array( 'name' => 'Brasil', 'country_id' => '29', 'country_code' => 'br', 'slug' 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'Asia/Ho_Chi_Minh', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'cyprus' => array( 'name' => 'Cyprus', 'country_id' => '51', 'country_code' => 'cy', 'slug' => 'cyprus', 'global_location_id' => '55', 'rel_gloc_ids' => '55,1230,1231,1232,1233', 'currency' => 'EUR', 'currency_name' => 'Euro', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Europe/Nicosia', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'malta' => array( 'name' => 'Malta', 'country_id' => '144', 'country_code' => 'mt', 'slug' => 'malta', 'global_location_id' => '134', 'rel_gloc_ids' => '134,1255,1254,1253,1252,1251,1250,1249,1248', 'currency' => 'EUR', 'currency_name' => 'Euro', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Europe/Malta', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'maldives' => array( 'name' => 'Maldives', 'country_id' => '146', 'country_code' => 'mv', 'slug' => 'maldives', 'global_location_id' => '132', 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) ), 'currentLocation' => array( 'name' => 'Kuwait', 'country_id' => '116', 'country_code' => 'kw', 'slug' => 'kuwait', 'global_location_id' => '116', 'rel_gloc_ids' => '116,276,277,278,279,280,281', 'currency' => 'KWD', 'currency_name' => 'Kuwait Dinar', 'languages' => 'en,ar', 'default_language' => 'en', 'country_time_zone' => 'Asia/Kuwait', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'cityLists' => array( (int) 0 => array( 'name' => 'Dubai', 'slug' => 'dubai' ), (int) 1 => array( 'name' => 'Abu Dhabi', 'slug' => 'abu-dhabi' ), (int) 2 => array( 'name' => 'Ras al Khaimah', 'slug' => 'ras-al-khaimah' ), (int) 3 => array( 'name' => 'Al Ain', 'slug' => 'al-ain' ), (int) 4 => array( 'name' => 'Sharjah', 'slug' => 'sharjah' ), (int) 5 => array( 'name' => 'Fujairah', 'slug' => 'fujairah' ), (int) 6 => array( 'name' => 'Ajman', 'slug' => 'ajman' ), (int) 7 => array( 'name' => 'Umm Al Quwain', 'slug' => 'umm-al-quwain' ) ), 'menuState' => 'loggedoutmenu', 'showCVReviewLink' 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By the end of this course, you'll be equipped with the theoretical knowledge necessary to grasp the ever-evolving future of CRM, ensuring you stay ahead in the competitive job market.<br /> <br /> Learning Outcomes<br /> <br /> Understand the core concepts of CRM.<br /> Recognize the foundations of CRM strategies.<br /> Analyze CRM-related data efficiently.<br /> Gain insight into CRM databases' structure.<br /> Develop strategies to deepen customer ties.<br /> Address and resolve customer complaints effectively.<br /> Anticipate and comprehend the future trends in CRM.<br /> <br /> Description<br /> <br /> Customer Relationship Management (CRM) lies at the heart of successful businesses, enabling them to foster and maintain long-lasting relations with their clientele. Our comprehensive course uncovers every facet of CRM, starting from its introduction, diving into its strategic underpinnings, and culminating in the futuristic trends. Why is data analysis pivotal in CRM? How do CRM databases play an integral role? Why is deepening customer relationships essential? This course addresses these questions and more. Mastering these modules not only boosts your theoretical knowledge but also provides a foundation for better decision-making, forecasting, and strategizing in any business setting. Grasping these benefits elevates your profile, setting you apart in professional settings.<br /> <br /> Course curriculum <br /> <br /> Module 01: Introduction to Customer Relationship Management (CRM)<br /> Module 02: CRM Fundamentals<br /> Module 03: CRM Strategies<br /> Module 04: Data Analysis in CRM<br /> Module 05: CRM Databases<br /> Module 06: Deepening Customer Relationship<br /> Module 07: Handling Customer Complaints<br /> Module 08: Future of CRM<br /> <br /> <br /> Who Is This Course For?<br /> <br /> Business management students<br /> Marketing professionals<br /> Entrepreneurs and startup owners<br /> Strategy consultants<br /> <br /> Career Path<br /> <br /> CRM Analyst<br /> Relationship Manager<br /> CRM Strategy Consultant<br /> Data Insight Manager<br /> Customer Experience Specialist<br /> CRM Database Administrator.<br /> </p>', 'outline' => null, 'who_should_take_this_course' => null, 'career_path' => 'Customer Relationship Management, Customer Relationship Coordinator, Customer Relationship Manager, CRM - 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'https://jobs.laimoon.com/jobs/externalview/44305885' $companyName = ' at Automated Systems Company' $twitterText = 'Hiring now! Helpdesk at Automated Systems Company. Please apply or share https://jobs.laimoon.com/jobs/externalview/44305885' $emailText = 'Hiring now! Helpdesk at Automated Systems Company. 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Hiring company
Automated Systems Company
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