Home United Kingdom Customer Service Representative - Edinburgh Lloyds Banking Group
Home United Kingdom Customer Service Representative - Edinburgh Lloyds Banking Group
Customer Service Representative - Edinburgh Lloyds Banking Group
Job details
Customer Service Representative - Edinburgh Lloyds Banking Group Salary: From £21840-£23000 Customer Service Representative - Edinburgh Lloyds Banking Group £21,840 - £23,000 per year Monday-Friday, 9am - 5pm Fountainbridge, Edinburgh, EH3 9PE So, what does the role entail? You'll join a people and technology-driven business, taking inbound calls from customers about their life assurance, savings, investments, or pension plans. Whether assisting customers plan for retirement, accessing investments, updating personal information, or supporting families during bereavements, you'll ensure a seamless experience during the moments that matter. Many new colleagues come from contact centres, retail, hospitality, or travel backgrounds, so financial services experience isn't required; comprehensive training will be provided. We support our colleagues with competitive benefits:
Join our team if you're...
Who is Diligenta? Diligenta makes a positive difference to the lives of millions, handling some of the most difficult and important calls a person can ever make. We are dedicated to being there to support customers in the moments that really matter in life and providing the best service every time. Established in 2005, we're proud to be the single largest provider of outsourced administration services to the UK Life Assurance and Pensions market. We deliver exceptional customer service to customers on behalf of well-known brands including Lloyds Banking Group, The Phoenix Group, Standard Life, AVIVA, M&G Prudential and Nest, the UK government's workplace pension scheme. Our unique technology solution enables us to make a positive difference to the lives of over 23 million customers - that's 1 in 3 people in the UK! Diligenta's innovation spans more than just technology; we look for new ways to innovate in customer service and client satisfaction too. Our ongoing and expected company growth offers opportunities for all our colleagues, and we're excited to welcome new people to be part of our journey. Diligenta is proud to be a subsidiary of Tata Consultancy Service (TCS), part of the Tata Group.PandoLogic. Keywords: Customer Service Representative, Location: Edinburgh, SCT - EH10 4JR
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'Customer Service Representative - Edinburgh Lloyds Banking Group', 'vacancies' => null, 'job_type_id' => null, 'description' => null, 'pay_status' => 'Free', 'external_job_description' => '<b> Customer Service Representative - Edinburgh Lloyds Banking Group <p></p><b> Salary: </b> From £21840-£23000<br> <br> <br><b> Customer Service Representative - Edinburgh Lloyds Banking Group </b><p></p><b>£21,840 - £23,000 per year </b><br> <br> <br><b> Monday-Friday, 9am - 5pm </b><br> <br> <br><b> Fountainbridge, Edinburgh, EH3 9PE </b><br> <br> <br><b> So, what does the role entail?</b><br> <br> <br> You'll join a people and technology-driven business, taking inbound calls from customers about their life assurance, savings, investments, or pension plans. Whether assisting customers plan for retirement, accessing investments, updating personal information, or supporting families during bereavements, you'll ensure a seamless experience during the moments that matter. <br> <br> <br> Many new colleagues come from contact centres, retail, hospitality, or travel backgrounds, so financial services experience isn't required; comprehensive training will be provided. <p></p><b> We support our colleagues with competitive benefits: </b><p></p><ul> <li> No weekend working. </li> <li>31 days annual leave (including UK Bank Holidays). </li> <li> Annual discretionary bonus eligibility. </li> <li> Perks at Work (online discounted shopping). </li> <li> Car lease scheme and Jaguar Land Rover discount. </li> <li> Cycle to Work scheme and interest-free season ticket loans. </li> <li> Annual volunteering day. </li> <li> Supportive people policies for the moments that matter in life (Carer's Leave, Foster Leave, Fertility Leave, Retirement Leave). </li> <li> Wellbeing programme with health checks, nutritional advice, second medical opinion option, employee assistance programme and mental, physical, and financial support. </li> <li> Contributory pension scheme (up to 6% match), Group Life Assurance, and Group Income Protection. </li> <li> Personal and career development opportunities within Diligenta. </li> </ul><b> Join our team if you're... </b><p></p><ul> <li> Passionate about delivering a seamless customer experience with empathy and respect, with the ability to remain calm under pressure. </li> <li> Someone who has excellent listening, verbal and written communication skills and able to simplify complex matters whilst providing outstanding service. </li> <li> A problem solver, flexible, and adaptable to changing priorities. </li> <li> Comfortable switching between multiple IT applications with attention to detail. </li> <li> Proficient in Microsoft Office (Word & Excel). </li> <li> Excited to work with great people and create a supportive workplace. </li> <li> Passionate about learning and sharing knowledge to enhance skills and develop best practices. </li> </ul><b> Who is Diligenta?</b><p></p> Diligenta makes a positive difference to the lives of millions, handling some of the most difficult and important calls a person can ever make. We are dedicated to being there to support customers in the moments that really matter in life and providing the best service every time. Established in 2005, we're proud to be the single largest provider of outsourced administration services to the UK Life Assurance and Pensions market. <br> <br> <br> We deliver exceptional customer service to customers on behalf of well-known brands including Lloyds Banking Group, The Phoenix Group, Standard Life, AVIVA, M&G Prudential and Nest, the UK government's workplace pension scheme. Our unique technology solution enables us to make a positive difference to the lives of over 23 million customers - that's 1 in 3 people in the UK!<br> <br> <br> Diligenta's innovation spans more than just technology; we look for new ways to innovate in customer service and client satisfaction too. Our ongoing and expected company growth offers opportunities for all our colleagues, and we're excited to welcome new people to be part of our journey. <br> <br> <br> Diligenta is proud to be a subsidiary of Tata Consultancy Service (TCS), part of the Tata Group.PandoLogic. 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Comprising 6 carefully curated courses, this selection ensures an in-depth exploration into the key areas of business operations, office administration, and retail customer service. Gain an impressive understanding of performance management, project management, financial analysis, business proposal writing, and much more. Further, strengthen your negotiation skills and polish your professional etiquette to excel in any business setting.<br /> <br /> Whether you are a professional seeking to sharpen your skills or a novice aiming for a firm grounding, this bundle is designed to equip you with a well-rounded perspective on Customer Relationship Management. Learn the fundamentals of retail management, delve into customer service dynamics, and uncover the secrets of successful product management and strategic marketing planning.<br /> <br /> We proudly offer 6 courses within the Customer Relationship Management bundle, providing you with industry-recognised qualifications. 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Hiring company
Diligenta
-
AED 180Duration: 1 To 2 Months
-
Customer Relationship Management (CRM) Academy for Health & FitnessAED 44Duration: Upto 5 Hours
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