Job details
about the company Our client, an esteemed biotechnology company, is on the lookout for a Customer Service Executive based in Singapore to remotely support their expanding operations in Japan. about the job
- PO processing & confirmation of PO to customers (SO Creation)
- Coordinate with purchasing & production departments on schedule arrangements
- Weekly re-schedule report to customers
- Provide costing to sales person on new projects
- Quotations generation and monitoring of delivery shipment
- Act as operation focal point for customer queries (e.g. documentation and shipment status) and complex sales order resolution
- Process Customer’s orders until delivery in accordance with the order processing system (IFS system)
- Maintain Filing System of all Sales and Stocks related documents
- Assist in Financial Audit and Stock Count Exercise
- Degree / Diploma or equivalent
- Min 3 years working experience in a customer service role
- Understand and hands on Order to Cash Business Process
- Good knowledge of imports-exports procedures, customs formalities
- Hands on with order management, processing , fulfilment
- Hybrid work mode ( 3 day office , 2 day home)
- Able to speak and write in Japanese to liaise with Japan's client who cannot speak english
- JLPTN1/N2 is required
- Working hour 7.30am-4.30pm, able to work during Singapore PH (given off in lieu) so as to accomodate to Japan working days / time
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Audit and Stock Count Exercise </li></ul> skills and experience required <ul><li> Degree / Diploma or equivalent </li><li> Min 3 years working experience in a customer service role </li><li> Understand and hands on Order to Cash Business Process </li><li> Good knowledge of imports-exports procedures, customs formalities </li><li> Hands on with order management, processing , fulfilment </li><li> Hybrid work mode ( 3 day office , 2 day home)</li><li> Able to speak and write in Japanese to liaise with Japan's client who cannot speak english </li><li> JLPTN1/N2 is required </li><li> Working hour 7.30am-4.30pm, able to work during Singapore PH (given off in lieu) so as to accomodate to Japan working days / time </li></ul> If you are interested in the positionPlease include your availability, expected salary and reason for leaving current jobWe regret that only shortlisted candidates will be contactedEA: 94C3609 / Reg: R1325913', 'course_qualifications' => null, 'global_location_id' => 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Enrol right now!<br /> <br /> <strong>And you will also get these gifts</strong> <ul> <li>Free instant e-Certificate</li> <li>Free Printed Certificate</li> <li>Free Printed Transcript</li> <li>One-year Course Access</li> </ul> <br /> <br /> ', 'outline' => null, 'who_should_take_this_course' => null, 'career_path' => 'Customer Relationship Management,Customer Relationship Coordinator,Customer Relationship Manager,CRM/Direct Marketing Manager,CRM - Campaign Manager', 'eligibility' => 'The Maximising Customer Relationship course has no official entrance criteria, and anybody may join! This course is open to anybody who enjoys learning and is willing to put in the effort.<br /> <br /> You may learn online using any internet-connected device, such as a computer, tablet, or smartphone. You may study whenever it is convenient for you and finish the Cyber Security course at your own speed.', 'school' => 'Global Courses', 'keywords' => 'Maximising Customer Relationship,Customer Relationship,CRM – Customer Relationship Management,Customer Relationship Manager Diploma,CRM & Customer Relationship Management', 'location' => 'Online', 'duration' => '1 Hour', 'timing' => 'Flexible', 'cost' => null, 'discount' => '90% Off for Laimoon Users!', 'eligibility_criteria' => null, 'job_matching_keywords' => null, 'boosted' => '0', 'lang_code' => 'en', 'status' => 'active', 'auto_translated' => '0', 'objectives' => null, 'photo' => null, 'photo_cta' => null, 'video' => null ), 'Profile' => array() ), (int) 1 => array( 'Course' => array( 'id' => '94960', 'seeder_id' => '0', 'edited_seeder_id' => '43', 'edited_client_id' => '0', 'title' => 'Call Centre & Customer Service', 'external_link' => 'https://www.johnacademy.co.uk/course/call-centre-customer-service-training-course/', 'objectives' => null, 'photo_cta' => null, 'photo' => null, 'length' => '', 'next_session' => '', 'schedules' => null, 'duration' => 'Upto 9 Hours', 'base_duration' => '0', 'timing' => 'Flexible', 'location' => 'Online', 'global_location_id' => '275', 'school' => 'John Academy', 'logo' => '', 'certificate_diploma' => 'yes', 'image' => '', 'brochure_url' => null, 'video' => '', 'cost' => '', 'price' => '20', 'price_enquiry' => '0', 'course_status' => 'Paid', 'base_price' => '20', 'nondiscounted_base_price' => '260', 'currency' => 'GBP', 'discount' => '95% off through Laimoon!', 'free_trial_text' => null, 'laimoon_offer' => '1', 'summary' => '<br /> Almost everyone knows how customer services can make or break any business. 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You will learn all the necessary skills, knowledge and information about call centre & customer service training in this ;<br /> <br /> <strong>COURSE CURRICULUM<br /> Call Centre & Customer Service Training Course</strong> <ul> <li> Module One – Getting Started</li> <li> Module Two – The Basics (I)</li> <li> Module Three – The Basics (II)</li> <li> Module Four – Phone Etiquette</li> <li> Module Five – Tools</li> <li> Module Six – Speaking Like a Star</li> <li> Module Seven – Types of Questions</li> <li> Module Eight – Bench marking</li> <li> Module Nine – Goal Setting</li> <li> Module Ten – Key Steps</li> <li> Module Eleven – Closing</li> <li> Module Twelve – Wrapping Up</li> </ul> <strong>Activities</strong> <ul> <li> Call Centre & Customer Service Training Course- Activities</li> </ul> <strong>Recommended Reading</strong> <ul> <li> Recommended Reading : Call Centre & Customer Service Training Course</li> </ul> <strong>Assessment and Certification: </strong><br /> Upon completion of the course, you will be required to sit an online multiple-choice test. 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These services help your clients be assured that you are available when problems arise. To know more about customer service, you will learn how to identify different types of buying motivations. You will need to learn about SMART goals and familiarise yourself with strategies that can improve communication skills. You will also learn the importance of phone etiquette and learn how to use it. You will learn all the necessary skills, knowledge and information about call centre & customer service training in this ;<br /> <br /> <strong>COURSE CURRICULUM<br /> Call Centre & Customer Service Training Course</strong> <ul> <li> Module One – Getting Started</li> <li> Module Two – The Basics (I)</li> <li> Module Three – The Basics (II)</li> <li> Module Four – Phone Etiquette</li> <li> Module Five – Tools</li> <li> Module Six – Speaking Like a Star</li> <li> Module Seven – Types of Questions</li> <li> Module Eight – Bench marking</li> <li> Module Nine – Goal Setting</li> <li> Module Ten – Key Steps</li> <li> Module Eleven – Closing</li> <li> Module Twelve – Wrapping Up</li> </ul> <strong>Activities</strong> <ul> <li> Call Centre & Customer Service Training Course- Activities</li> </ul> <strong>Recommended Reading</strong> <ul> <li> Recommended Reading : Call Centre & Customer Service Training Course</li> </ul> <strong>Assessment and Certification: </strong><br /> Upon completion of the course, you will be required to sit an online multiple-choice test. 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customer queries (e.g. documentation and shipment status) and complex sales order resolution </li><li> Process Customer’s orders until delivery in accordance with the order processing system (IFS system)</li><li> Maintain Filing System of all Sales and Stocks related documents </li><li> Assist in Financial Audit and Stock Count Exercise </li></ul> skills and experience required <ul><li> Degree / Diploma or equivalent </li><li> Min 3 years working experience in a customer service role </li><li> Understand and hands on Order to Cash Business Process </li><li> Good knowledge of imports-exports procedures, customs formalities </li><li> Hands on with order management, processing , fulfilment </li><li> Hybrid work mode ( 3 day office , 2 day home)</li><li> Able to speak and write in Japanese to liaise with Japan's client who cannot speak english </li><li> JLPTN1/N2 is required </li><li> Working hour 7.30am-4.30pm, able to work during Singapore PH (given off in lieu) so as to accomodate to Japan working days / time </li></ul> If you are interested in the positionPlease include your availability, expected salary and reason for leaving current jobWe regret that only shortlisted candidates will be contactedEA: 94C3609 / Reg: R1325913', 'course_qualifications' => null, 'global_location_id' => '275', 'gender' => '0', 'baseSalary' => null, 'salary_duration' => 'Monthly', 'job_type' => 'Full time', 'salaryFrom' => null, 'salaryTo' => null, 'currency_id' => null, 'hide_salary' => '0', 'benefits' => null, 'salary_type_id' => null, 'travel_type_id' => null, 'travel_id' => null, 'education_id' => null, 'education_background' => null, 'language_id' => null, 'position_level_id' => null, 'position_type' => null, 'number_of_staffs_mange' => null, 'experiance' => null, 'sales_experience' => null, 'sales_focus' => null, 'sales_cycle_id' => null, 'reporting_to' => null, 'otherAssignments' => null, 'otherConsiderations' => null, 'ideal_candidate' => null, 'company_info' => null, 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Hiring company
Randstad
Consulting/Outsourcing world wide in renounce organizations. Transforming the world of work since 1960
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