Consultant, Data Centre & BCP
Job details
NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce of 13,000 has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region. As a Senior Consultant (Data Centre & BCP), you will be responsible for managing and overseeing the Building Management at NCS Bedok (BM2) and supporting Building Facilities on a 24x7 basis.
What will you do?
- Oversee building and Data Centre facilities recording and reporting on the BMS / EMS / Fire D&P / Chiller / Electrical etc.
- Administrator for preventative maintenance programs to ensure that equipment is properly serviced & maintained.
- Maintain good documentation of facilities and/or equipment maintenance.
- Prepare monthly SLA reports for equipment uptime, power usage & temperature readings.
- Respond to emergency situations and be on 24×7 standby duty.
- Schedule and track servicing jobs and manage vendors on a day-to-day basis.
- Maintain high customer service level standards.
- Respond & perform remote requests within SLA.
- Deliver ITIL compliance process conformance for incident, problem, and change management.
- Ensure effective implementation of safety, security, and customer support policy and procedures.
- Coordinate and provide support to contractors and vendors as well as inspecting completed work.
- Provide data & information for Incident Reports.
- Liaise with users/customers on project-related operational matters.
- Respond promptly to incidents and escalate immediately to the next level support as per pre-defined procedure.
- Assist in investigating and troubleshooting reported issues.
- Assist in enforcing security access authorization based on the authorization list provided by Project Manager/Owner.
- Participate in DR Exercise.
- Ability to engage middle to top management.
- Comply with ITSM/ITIL methodologies in daily operations e.g. Change, Incident & Problem management.
- Sharp technical, analytical, and holistic problem-solving abilities.
- Set guidelines, policies, and procedures and drive the execution.
- Process excellent customer service skills.
- Proficient in leading integrated process teams, as well as coordinating and communicating customer requirements.
- Be proactive in highlighting potential issues or service improvements.
- Provide supporting documentation, reports, and other information to management/customers.
- Lead a team and be a mentor to juniors.
The ideal candidate should possess:
- Minimally five (5) years of proven operations management track record in large scale data centre project(s).
- Minimally three (3) years of proven team leading experience managing cross-functional teams in large matrix organizations.
- Demonstrated knowledge of IT service management through achievement of industry certification such as ITIL4 foundation.
- Experience with enterprise monitoring tools and privileged access solutions.
Work Environment:
- Office-based at client sites.
- Fast-paced and dynamic environment.
- Collaborative team culture.
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