Senior Associate - Custody Client Management and Business Development - Qatar National Bank

Full time at a Laimoon Verified Company in Qatar

Posted on September 21, 2024

Job details

Role Summary

The incumbent is primarily responsible for providing effective support to the Client Management and Business Development team. They will be responsible for proactively assisting in managing client relationships (within the delegated authority), assisting in on-boarding/off-boarding (client life cycle management), answering queries from clients, and maintaining ongoing daily tasks in accordance with established procedures and routines.

Role Description

Assist in the monitoring and achievement of Key Performance Indicators on an agreed periodic basis for sustainable growth.

Support in upholding and creating routines to ensure cost efficiency in service delivery.

Implement KPIs and best practices for Senior Associate Custody Client Management and Business Development.

Promote cost consciousness and efficiency, enhancing productivity to minimize cost, avoid waste, and optimize benefits for the bank.

Act within the limits of the powers delegated to the incumbent.

Assist in servicing the needs, feedbacks, and queries pertaining to custody clients, especially via email, phone call, or meeting.

Assist Relationship Managers in ongoing client management tasks.

Assist in the on-boarding process of new clients.

Provide timely and accurate information to external and internal auditors and the Compliance function as and when required on the custody client base and activities.

Assist customers with all their queries on the bank's products and seek solutions to their requests.

Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.

Build and maintain strong/effective relationships with related departments/units to achieve the Group's objectives.

Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control, and Risk when required.

Develop strong working relationships with Assistant Relationship Managers and Relationship Managers, ensuring two-way communication and information flow to facilitate efficient handling of client queries.

Own the necessary reporting processes according to the requirements specified by clients and regulators.

Assist in producing prospect lists on potential custody clients and their continuous engagements.

Guide clients on existing offerings and procedures to limit operational risk.

Assist in regular and enhanced due diligence to keep all custody clients' KYC documentation up to date.

Support the Department head in the preparation of periodic Management and Business Information reports.

Assist in work related to AGM/EGMS and participate in meetings on behalf of custody clients and QNB's own assets.

Act as the first line of defense in the operational risk maintenance.

Maintain a good understanding of the client's business model, purpose, and operational procedures.

Match client needs to our Custody offerings, mapping with the existing QNB Custody capabilities and procedures.

Ensure everything offered to the client has an internal procedure to cater to the service.

Work for standardization and create and uphold routines on how matters should be processed.

Be well-versed with client on-boarding KYC screening procedures.

Develop an understanding of the custody market in Qatar, identifying key trends, regulations, clients' needs, and the activities of competitors.

Understand the driving forces behind the usage of custody services.

Develop a good understanding of QNB ancillary products.

Ensure high standards of data protection and confidentiality to safeguard commercially sensitive information.

Maintain utmost confidentiality concerning customer and internal bank information obtained during the course of business, providing such information on a need-to-know basis only to Senior Management of QNB, Audit and Compliance functions, and relevant Regulators.

Maintain high professional standards to uphold QNB's reputation and strengthen its market leadership position.

Perform all other ad hoc duties/activities related to QNB that management might request to support the Group Custody Team.

Qualifications

Bachelor's degree; preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration, or Information Technology (related field of study).

At least 2 years of relevant experience, preferably within a highly rated international bank.

Required Special Skills

Excellent oral and written communication skills in English and Arabic (preferable).

Planning, organizing, and analytical ability.

High standards of integrity and ethics.

Good people relationship and credit documentation skills, and awareness of risk management concepts and practices.

Understanding of the relevant laws, regulations, and practices pertaining to Corporate Banking products.

Personal integrity and self-management.

Outstanding customer service orientation.

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Home Qatar Senior Associate - Custody Client Management and Business Development - Qatar National Bank

Home Qatar Senior Associate - Custody Client Management and Business Development - Qatar National Bank

Senior Associate - Custody Client Management and Business Development - Qatar National Bank

Job details

Apply safely

Hiring company

Confidential

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