Senior Service Delivery Engineer - Karachi

What is a Senior Service Delivery Engineer?This role oversees the end-to-end delivery of technical solutions, ensuring adherence to project timelines, quality standards, SLAs, and client requirements.The role reports directly to the Team Lead Service Delivery and has 0 person reporting directly into it with an extended team of 14 team members.What does a Senior Service Delivery Engineer do?Collaborate with cross-functional teams, including but not limited to project managers, vendors, and sales channels to ensure smooth project execution and delivery.Act as the main point of contact for sales channels, addressing their project-related concerns, providing regular updates, and managing internal/external client expectations.Stay up-to-date with industry trends, emerging technologies, and best practices in service delivery to drive continuous improvement within the team.Configuration of CE devices like Fortinet, Cisco, Juniper, Raisecom, etc.In-house testing of new products/services for viability.RequirementsWhat are we looking for and what does it require to be a Senior Service Delivery Engineer?We strongly aim at recruiting a team member with a minimum of 3 years of experience and well-versed in Fixed & Mobile networks, having strong knowledge of Cloud, IP networks & transmission networks, must have relevant certification of CCNP, JNCIA, HCIP.Proven experience of BGP, OSPF, GRE, IPSEC, SIP, Routing, Switching, QinQ, IoT, and Cloud Technologies.Strong grip on MS Office Suite, especially MS PowerPoint, Word & Excel.Demonstrated good presentation skills and fluency in English & Urdu.Ability to build positive working relationships, both internally and externally.Demonstrated ability to manage utilization of resources, project plans, client expectations, and deliver high-quality solutions within defined timelines.Analytical mindset with problem-solving abilities to identify and address issues proactively.Demonstrated ability to manage multiple projects simultaneously and prioritize tasks effectively.Jazz is an equal opportunity employer. We celebrate, support, and thrive on diversity and are committed to creating an inclusive environment for all employees.#J-18808-Ljbffr