Help Desk Technician

Company Description LOKIN is a business processing, consulting, and information technology services agency located in Bengaluru. We specialize in providing innovative and customized solutions to our clients to help them achieve their business goals. Our team consists of highly skilled professionals who are committed to delivering exceptional service and value to our clients. Role Description This is a full-time mid-level position located in Bengaluru with flexibility for remote work. The Help Desk Specialist will be responsible for providing technical support, help desk support, troubleshooting, and customer support for desktop computers and related technologies. They will also be responsible for maintaining accurate documentation and providing timely and effective solutions to end-users. Required Technical and Professional Expertise:

• At least 2 years Windows support experience professionally and/or personally
• At least 2 years professional troubleshooting expertise
• Customer support experience and service focus
• Office365 Admin knowledge
• All aspects of IT related to remote work (audio, video, hard drive mapping, ISP troubleshooting, etc)
• General Understanding of SQL Server Database Admin and Databases
• Ability to quickly learn and understand new software (you will help support several 3rd party software applications)
• Microsoft Office Support (specifically Teams and Excel--troubleshooting when Spreadsheets are not working correctly)
• Clients: Windows7, Windows Vista, Windows XP, Windows 2000
• Servers: Windows 2000, Windows 2003, Windows 2008,
• Knowledge of Active Directory, Exchange 2003/2007
• Remote desktop connectivity applications
• VPN and remote dial-in users
• Any level of understanding or desire to learn/use SQL, Power BI, VB, etc is desired
• Working hours to be 8pm to 4am (Night Shift)

Required Skills

• General awareness of computer systems, PC repair, and network management
• Understanding of Linux is nice to have but not necessary
• Monitor and respond quickly to incoming requests related to IT issues.
• Maintain computer systems and act as support if any system goes down.
• Responsible for PC’s, Printers, Servers and related equipment (monitor, keyboard, mouse, hard drive, etc).
• Maintain user PCs, including upgrades and configuration as needed.
• Assist with onboarding of new users.
• Keep inventory of all equipment, software, and licence users.
• Install, configure, and upgrade PC software.
• Responding to queries via chat, email, or phone
• Resolving problems with networks and other computer systems
• Diagnosing system errors and other issues
• Remotely accessing software for clients to make changes and fix problems
• First point of contact for providing support for all IT applications and systems to internal end users

What’s in it for you? Beyond receiving an attractive salary, we also offer: A culture that puts people first with a startup vibe. You will have a voice, and an opportunity to own your role and truly make a mark and impact on the company’s growth ambitions. We’re all about flexibility. You can work from your home office, a cafe,or from the moon. We care only about outcomes, and you feeling like you are making a difference. We don't watch what time you clock in and out, and we trust you know what you need to do to get the job done. We think the day you were born is a special day, so celebrate and take the day off...and still get paid! We think of our employees as stakeholders of the company We have a close-knit “startup” family culture If you embrace change and are looking to work in a small team that will challenge AND support you; are sometimes serious and sometimes playful...let's talk LOKIN is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.