Telecalling / Customer support Head
Full time
at Zehn Solutions
in
India
Posted on September 18, 2024
Job details
Actively hiring Telesales / Customer support Head Work Experience : Min. 8-10 years of relevant experience EXPERIENCE IN GAMING INDUSTRY WILL BE PREFERRED. Work Location : Bengaluru, Nagpur ( strictly work from office) Salary : Negotiable on current package. Roles and Responsibilities:
- Lead the team to meet and exceed client expectations regarding customer service
- Provide backup support to the team and make sure department goals are met
- Monitor call volume; prioritize and distribute workload for the team
- Track and measure individual and team goals throughout the day and on a long term basis
- Provide motivational support to team members to maintain high morale and productivity
- Answer incoming calls, emails and web-based submissions, directing and assisting customers as needed
- Conduct performance reviews, deliver coaching to the team so they perform at the highest levels
- Taking daily updates from the team leaders for quantity, quality of calls
- Find solutions to technical issues related to communication, feedback and customer queries.
- Reporting and co-ordinating directly with the CEO for any updates and suggestions.
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