Account Executive Childcare / Construction - Sa... Arachas · Sandyford, Dublin · Hybrid Remote
Job details
This role sits within the Childcare/Construction team which forms part of the wider Affinities Specialty Department. It is a fast-paced, high energy, fun & friendly team. The team has underwriting authority across several Arachas Commercial Insurance Schemes, with focus areas being the Construction & Childcare sectors. The Account Executive will share the management of an existing book of business including advising clients, inviting & securing renewals, as well as processing midterm alterations.
Role Accountabilities and Core Responsibilities
Sales and Activity Management
- Renewals • Ensuring renewals are invited in line with agreed protocols and procedures • Contributing to the achievement of the team’s monthly retention targets • Binding Cover and issuing policy documentation • Invoicing and premium collection
- Mid Term Adjustments • Obtaining and offering quotations for midterm adjustments • Invoicing and premium collection
- New Business • Assisting the National Sales Team by providing quotations in a timely manner and assisting with any queries in respect of premiums and covers • Keeping client records complete, accurate and up to date • Dealing with incoming & outgoing calls and queries between clients and insurers • Ensuring policies are ordered, paid for and issued in a timely manner.
Customer Relationship Management
- Build effective working relationships with both new and existing customers by establishing trust, anticipating needs, sharing information and meeting commitments.
- Deal with any issues that customers may have with their policies.
- Assist Compliance in dealing with complaints.
Customer Service
- Take personal responsibility for delivering the highest level of accuracy and quality in your work.
- Deal with requests and enquiries from customers, staff and management in a professional and timely manner and ensure that the complaint management standards and procedures are applied.
- Demonstrate promptness, dependability, and commitment in dealing with customers.
Team Collaboration
- Contribute to the team by sharing information, ideas and opinions.
- Build good working relationships, collaborate with other teams and treat others in a fair and respectful way.
- Assist other team members in completing their work when required.
- Cross department flexibility required.
Compliance
- Ensure that all accounts are handled in line with compliance requirements.
- Administer accounts in line with agreed policies and procedures.
Requirements
- Minimum APA (Personal & Commercial) working towards CIP.
- Candidate must demonstrate the ability to work in a team environment.
- Strong communication skills are essential.
- Possess a positive, can-do attitude with the ability to adapt to and embrace change.
- Attention to detail.
- Possess the ability to manage deadlines & prioritise workload.
- Contribute to positive team morale.
- A good degree of personal organisation and a structured approach to time and resource management.
Person Specification
- Previous Open I experience preferable but not essential.
- Proficient in Outlook, Word & Excel.
- Friendly and assertive manner on the phone.
- Ability to develop relationships with insurers and clients.
- Willingness to learn & develop.
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