Assistant Manager of Residences
Full time
at Four Seasons Hotels Ltd
in
Qatar
Posted on September 15, 2024
Job details
Assistant Manager of Residences
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights, and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. About the location: Indulge in a glamorous beachfront home at Four Seasons Resort and Residences at The Pearl-Qatar – offering a new Four Seasons experience in Doha. Whether for a short vacation or a long-term stay, enjoy residential comfort in our expansive apartments and residences, each with a full kitchen and breathtaking views of the city or sea. Connect to the lively social scene at our seven restaurants and bars, soon to showcase Joël Robuchon, and enrich your lifestyle at our Loulou Spa, the beach, and pools. Intuitive Four Seasons service sets the new standard for luxury beachfront living in Doha. Join our Team- Work on a team that is built on mutual respect, collaboration, and excellent service.
- Four Seasons provides employees with the same level of care that we expect to be shared with our guests.
- Four Seasons have been ranked in FORTUNE Magazine's 100 best companies to work for since 1998.
- Assist in people management e.g. Hiring and training of all Residence team members, payroll, schedules, provide regular performance feedback, etc.
- Assist with financial management requirements e.g. Annual budget, HOA billing process to include sending statements, accepting payment, and monitoring account delinquencies ensuring accurate billing and collection, track resident spend, address all resident questions with respect to billing from the hotel/resort or association, monitors that all invoices are paid in a timely manner and are checked for accuracy.
- In the absence of the Director or Residences, be the first contact for any homeowner/tenant needs and concerns, ensuring the highest level of service and responsiveness.
- Coordinate and manage the day-to-day operations of the residences. Eg. Oversee the resident requests, delivery, assist with purchase orders, etc.
- Assist with new owner / tenant orientations to their residence and hotel/resort. Ensure all required policies and procedures are understood and signed. Be the liaison between residences and hotel/resort departments to ensure residents are welcomed and recognized.
- Assists the Director of Residences in maintaining the homeowners' assets through weekly, monthly walk-throughs as well as overseeing the coordination of the preventative maintenance program.
- Develop profit improvement ideas, policies, and procedures and implement them with the approval of the Director of Residences.
- Liaise between the Residential Division and the supporting hotel/resort departments to ensure all service requests from private residence homeowners and tenants are completed in a timely manner, to the highest standards of execution.
- Leads residential recognition efforts – maintain homeowner profiles keeping up to date information readily available, be Elite contact. Meet regularly with hotel/resort leadership team to discuss resident engagement. Coordinates efforts to ensure hotel/resort teams recognize residents. Produce a monthly spend report and share with key hotel/resort personnel to demonstrate incremental spend with respect to residence spending at the hotel.
- Handle all resident interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolve resident complaints; assist residents in all inquiries in connection with the property services, in-house events, directions, local attractions, pre-arrival needs, etc.
- Become familiar with the legal and governance responsibilities of the Property Manager, Property Owners and Operator, and will remedy any conflicts that occur in-keeping with the project governing documents.
- Fluent in English, written and verbal; Arabic language an asset.
- Post-secondary education or equivalent experience.
- Previous luxury hospitality or residential experience preferred.
- Strong mathematical, analytical, and business acumen skills.
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