Customer Service Representative
Job details
About the Company: We’re Hiring Customer Service Agents! Join our team and support our growing regulated online sports betting and casino operation, serving players across Canada since 1999!Positions Available: Day and Night Shifts (Night shift pays an additional $1/hour premium) Compensation & Benefits: Pay: $41,600/year, or $20/hour. 40 hours paid weekly.Bonus: Quarterly performance bonuses up to 10%.Insurance: Private group health insurance after probation.Retirement: Company-matched private retirement plan after one year.Additional Perks: Two paid breaks and a paid lunch hour daily, free gym memberships after three months, flexible schedules with a four on, four off rotation. Responsibilities: Assist customers in our Online Sportsbook & Casino via live chat, email, and phone.Provide first-line customer service without the “call center” mentality. Skills and Qualifications: Customer-centric, friendly, and empathetic.Thrive in fast-paced environments.Excellent written and oral English skills.Proficient in Microsoft Office and basic math.Previous knowledge of customer ticketing systems is an asset.French is an asset but not required. About Us: Sports Interaction, based on Montreal's South Shore, is Canada’s oldest sportsbook. Partnered with Entain, we offer growth opportunities within Canada and globally. Flexible Schedule: 24/7 operation with dedicated overnight team positions.Weekend and evening availability required. Workspace: First weeks of paid training on-site. Remote work option available after training, with a few days a month in the office. Must live within commuting distance of Montreal's South Shore.How to Apply: Start Date: November 2024, with interviews in mid-October.Apply: Email your CV to recruitment@kmservices.org.
Apply safely
To stay safe in your job search, information on common scams and to get free expert advice, we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organization working to combat job scams.
