Licensing Officer

• Join an organisation that is committed to supporting high standards of conduct in the real estate sector.
• Be part of the licensing and compliance team dealing with real estate professionals.
• Seeking experience in customer service and diverse perspectives.

The Real Estate Authority (REA) is the independent government agency that regulates the New Zealand Real Estate profession. Our purpose is to promote and protect the interests of consumers in real estate transactions and promote public confidence in the performance of real estate agency work. REA is a high performing respected conduct regulator with a critical role in the real estate sector. We license real estate agents, oversee the code of conduct, continuing professional development and the complaints and discipline process. We are a proactive, evidence-led regulator committed to supporting high standards of conduct in the profession and protecting consumer interests. We strive to understand and serve the needs of New Zealand's diverse communities in all of our work. REA offers a diverse and inclusive work environment, welcoming people who bring a range of perspectives, skills and experience including those who may bring a Māori and Pacific Peoples perspective.

The Role

The Licensing Officer is responsible for contributing to the delivery of REA's regulatory services, including administering the licensing regime, responding to enquiries from real estate licensees as well as conducting activities related to regulatory risk management. This role is part of the Licensing and Compliance team.

About You

You will have proven experience working in customer service and be looking for your next role in a supportive and collaborative organisation. Having a relevant tertiary qualification, knowledge of regulatory environments, and the ability to quickly gain knowledge of the Real Estate Agents Act is desirable. You'll have:

• At least 2 years relevant customer service work experience.
• The ability to develop rapport with callers to ensure they feel heard and understood.
• Be well organised, have a high degree of initiative, and excellent interpersonal, analytical and communication skills.
• Ability to work with people from across New Zealand's diverse communities.

Benefits

The REA team is welcoming, super friendly, collaborative and committed to making a difference for New Zealand. You can expect rewarding and complex work in an exciting sector that is critical to New Zealand. A great central Wellington CBD location, commitment to staff professional development, and flexible working are amongst many benefits of joining the REA team! We encourage you to apply even if you feel you don't meet all of the selection criteria so we can consider your suitability for the role or other suitable opportunities at REA. Please let us know if you have any specific access needs to allow you to participate in our recruitment process.

To Apply

Please direct any queries and send your CV, Cover Letter and a completed application form to recruitment@rea.govt.nz. The application form can be found on the REA website: Closing date Tuesday 10 September 2024. Please note, you must have a legal right to work in New Zealand. Successful appointment is conditional upon police vetting and qualification checks. #J-18808-Ljbffr