Support Engineer, MFN International

Amazon India is seeking world class Support Engineers for their Platform Development team located in Delhi. The ideal candidate is expected to provide quality first-tier systems and event management for the global technical operations of various customer facing systems. He/she will have experience working in a busy online operations environment and have previously participated in operational support for at least one large-scale enterprise environment. A strong knowledge of the Linux operating system is required in addition to a passion for working with new technologies and pushing the envelope on existing technologies, particularly open source technologies. Amazon DevOps Engineers are expected to build or enhance their own tools, develop and operate best practices, and always think and act proactively and innovatively. This is an excellent opportunity to join Amazon’s world class technical teams, working with some of the best and brightest engineers while also developing your skills and furthering your career within one of the most dynamic, innovative and progressive technology companies anywhere. In addition to a stimulating working environment, Amazon offers mentoring programs with experienced engineers, regular tech talks with technology Principals and defined career paths within multiple streams for motivated engineers who want to contribute to our culture of operational excellence and relentless customer-focused technical innovation. Key job responsibilities

1. The primary responsibilities include following a tech SOP for project completion and onboarding tasks.
2. Writing code to address small tasks or rectify service issues.
3. Understanding and debugging minor issues in response to TTs or raised PEs.
4. Conducting production deployment and sanity checks.
5. Reassigning TTs to the appropriate teams according to SOP.
6. Writing scripts for automations to address common issues.
7. Working with AWS services like Lambda, SQS, and DDB.

The employee is expected to uphold Amazon Leadership Principles (LPs), particularly insisting on high standards, as they may become gatekeepers for launches and need to ensure that any scripts they build and run meet high-quality standards. Other relevant LPs include Dive Deep, Deliver Results, Bias for Action, and Earn Trust. Support Engineers are encouraged to work closely with their manager and team to identify projects that demonstrate scope and influence, handle ambiguity, navigate technical complexity, execute efficiently, and have a positive impact. Specifically, the employee should deliver code enhancements for their team's software, demonstrate an understanding of the business and customer value, and work independently with regular checkpoints. They should be able to deliver code successfully with clear instructions, handle technical complexity by producing working code, and collaborate effectively with team members using established software engineering tools and processes. Additionally, the employee is expected to learn from feedback, follow established procedures to diagnose and identify the root cause of problems, and communicate effectively with their team about the work they deliver. Overall, the role offers an opportunity to be part of the fast-growing Amazon.in team, contributing to the development of world-class technology solutions for customers in India and beyond. About the team We are part of the India & Emerging Consumer Tech org. We build unique and interesting Amazon-first innovations in the domains of marketplace trust, seller experience, performance & success, fulfillment (amazon fulfilled, seller fulfilled and seller delivered), global trade, supply chain and transportation. Over the last 5 years, we have been on a mission to “transform the way India buys and sells, thereby transforming lives”. In the process, we have realized that we as a team are uniquely positioned to help Amazon reach the next billion customers on earth, as we work backwards from the biggest set of emerging customers and take those innovations to all Amazon marketplaces worldwide. The mission of the Seller & Fulfillment Tech org is to “build tech solutions that empower sellers to delight the next billion customers”. We have a huge opportunity to create a legacy and our Legacy Statement is to “transform ease and quality of living in India, thereby enabling its potential in the 21st century”. We also believe that we have an additional responsibility to “help Amazon become truly global in its perspective and innovations” by creating global best-in-class products/platforms that can serve our customers worldwide. This is an opportunity to join our mission to build tech solutions that empower sellers to delight the next billion customers. You will be responsible for building new system capabilities grounds up for strategic business initiatives. If you feel excited by the challenge of setting the course for large company wide initiatives, building and launching customer facing products in IN and other emerging markets, this may be the next big career move for you. We are building systems which can scale across multiple marketplaces and are on the cutting edge in automated large scale e-commerce business. We are looking for a SDE to code and build our tech stack as a coherent architecture and deliver capabilities across marketplaces. We operate in a high performance co-located agile ecosystem where SDEs, Product Managers and Principals frequently connect with end customers of our products. Our SDEs stay connected with customers through seller/FC/Deliver Station visits and customer anecdotes. This allows our engineers to significantly influence product roadmap, contribute to PRFAQs and create disproportionate impact through the tech they deliver. We offer Technology leaders a once in a lifetime opportunity to transform billions of lives across the planet through their tech innovation. As an engineer, you will help with the design, implementation, and launch of many key product features. You will get an opportunity to work on the wide range of technologies (including AWS Elastic Search, Lambda, ECS, EDP, SQS, Dynamo DB, Slapshot, Herd, Horizonte etc.) and apply new technologies for solving customer problems. You will have an influence on defining product features, drive operational excellence, and spearhead the best practices that enable a quality product. You will get to work with highly skilled and motivated engineers who are already contributing to building high-scale and high-available systems. If you are looking for an opportunity to work on world-leading technologies and would like to build creative technology solutions that positively impact hundreds of millions of customers, and relish large ownership and diverse technologies, join our team today! Minimum Requirements:

1. 1+ years of software development, or 1+ years of technical support experience
2. Experience troubleshooting and debugging technical systems
3. Experience scripting in modern programming languages

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