Merchant Solutions Specialist (Internal Staff Only)

Merchant Solutions Specialist (Internal Staff Only) at WellnessLivingLocation:Plot No:4, Road GLC-04, Business Park, IBECHS (Zone-IV), Gulberg Green, Islamabad

Length:Full-time, Permanent

About Us:

WellnessLiving isn't just our name, it's who we are. We'rea software company with a heart , placing people and community at the center of everything we do. Our diverse and inclusive culture provides our people and customers with the support, resources, and tools they need to achieve their goals—professionally and personally. Our mission is to empower businesses with a value-driven platform that is reliable, easy to use, and equipped with all the tools and services needed to manage and grow a business.

About You:

We are looking for someone who can think outside of the box and isn't afraid to push the envelope. The ideal candidate is an experienced sales professional who thrives in a quota-driven environment and is passionate about health & fitness.

Our ideal candidate will possess the following characteristics:

Teamwork and Collaboration:Easy to talk to, very approachable, empathetic, patient, puts others at ease, and can work well with others.

Critical Thinking and Problem-Solving:The ability to analyze, evaluate, and strategize the best solutions when making decisions or faced with challenging situations.

Strong Work Ethic:Hardworking, dedicated, reliable, and highly motivated with the desire and determination to exceed expectations.

Natural Leadership Skills:Oversees processes, guides initiatives, holds themselves accountable, listens without judgment, and inspires and nurtures the growth of others.

Entrepreneurial Spirit and Business Mindset:Embraces innovation and continuous improvement, seeks change, and knows current industry trends, practices, and technology.

Time Management:Uses time efficiently, focuses on top priorities, respects the time of others, and can take ownership of tasks and projects to push them along.

Responsibilities:

Embody our brand values and uphold our reputation in the market as a positive representative of WellnessLiving.

Maintain a collaborative and solution-oriented approach when assisting colleagues through clear communication.

Demonstrate dedication to teamwork and problem-solving by proactively assisting colleagues in other departments.

Foster a culture for continuous improvement within the organization.

Prioritize timely and efficient responses to merchant application inquiries.

Deliver exceptional customer service and maintain a seamless experience for all merchants.

Handle sensitive information with the utmost care and confidentiality.

Submit and manage hardware orders and returns.

Efficiently perform duties by utilizing platforms such as Zoho and various payment portals.

Assist the Merchant Processing leadership with other tasks when required.

Skills & Qualifications:

Previous experience in a customer service or support role, preferably in Technology, Fintech, or Financial Services.

Experience in providing technical support or troubleshooting for software applications.

Demonstrated experience in resolving complex issues.

Experience using customer relationship management (CRM) systems.

Experience working with payment processors and/or financial institutions.

Strong communication skills (written and verbal).

Ability to provide excellent customer service and address concerns professionally.

Ability to adapt to changes in payment processing regulations and technology.

Please note that those who meet the qualifications for the position will be contacted directly.

WellnessLiving is an equal-opportunity employer. We embrace and celebrate differences and do not discriminate based on any status protected by law.#J-18808-Ljbffr