Front Office Specialist

Kauvery hospital launched its first hospital more than two decades ago, the founders of Kauvery Hospital have been determined on creating world class healthcare facilities that shall be affordable. The founding doctors set off on this dream in 1999 with a 30-bed hospital in Trichy, with single-minded focus on offering ‘best-in-class healthcare, with a personal touch.’ This was a very new concept in a tier 2 city like Trichy which lacked a tertiary care hospital at the time. Today, Kauvery is a multi-specialty hospital chain with 2250+ beds in six locations including Trichy, Chennai, Salem, Hosur, Tirunelveli and Bengaluru. With twelve hospitals and a workforce of over 8000+ Kauvery’s mission is to provide exemplary secondary and tertiary care. Our Vision - To be the most respected & trusted healthcare care provider Our Mission - To make great healthcare affordable Values - CHEERS (Continual Improvement, Heartfelt Personal touch, Ethical, Empathetic Care, Real Accountability, Service Excellence) Qualifications:

• Education: High school diploma or equivalent. A degree in Hospitality Management or a related field is preferred.
• Experience: 2-4 years of experience in front office operations and billing within the hospitality industry.

Role Overview: The Front Office cum Billing Executive is responsible for managing the front desk operations, including guest check-in and check-out, as well as handling billing and payment processes. This role requires a professional who can deliver excellent customer service, manage reservations, and ensure accurate billing and financial transactions, creating a seamless experience for guests. Key Responsibilities: Front Office Operations:

• Welcome guests upon arrival and ensure a smooth check-in and check-out process.
• Manage room reservations, cancellations, and modifications.
• Provide information about hotel services, facilities, and amenities.
• Handle guest inquiries, complaints, and requests promptly and professionally.
• Coordinate with housekeeping and other departments to ensure room availability and readiness.

Billing & Financial Transactions:

• Prepare and present accurate guest bills, ensuring all charges are correctly recorded.
• Process payments, including cash, credit/debit cards, and other payment methods.
• Handle foreign currency exchange, if applicable.
• Maintain and balance cash drawers, ensuring accuracy and accountability.
• Generate daily revenue reports and ensure all financial records are up-to-date.

Customer Service:

• Provide exceptional customer service by anticipating and responding to guest needs.
• Assist guests with any special requests, such as transportation arrangements or dining recommendations.
• Resolve guest issues or escalate them to the appropriate department or manager.

Administrative Duties:

• Maintain accurate records of guest information, room assignments, and billing details.
• Prepare and update occupancy and revenue reports.
• Coordinate with the finance department to reconcile billing discrepancies and ensure proper documentation.
• Assist in maintaining a clean and organized front desk area.

Collaboration & Communication:

• Work closely with other departments, including housekeeping, maintenance, and food and beverage, to ensure guest satisfaction.
• Communicate effectively with team members to provide seamless service.
• Attend regular staff meetings and training sessions as required.