Customer Support Intern
Full time
at SmartWinnr
in
India
Posted on September 13, 2024
Job details
Job Summary: The product support intern will engage with our existing and new customers to ensure the successful implementation of SmartWinnr. You will have the chance to interact with customers globally and gain valuable exposure to various regions, including the USA, UK, Europe, Japan, China, Singapore, and India. Responsibilities include but are not limited to:
- Interact with SmartWinnr customers during the pilot, implementation, and post-implementation phases.
- Address all customer queries and act as a consultative partner.
- Stay updated with the latest changes and releases in SmartWinnr.
- Assist in identifying cross-sell and upsell opportunities within existing customer accounts.
- Minimum qualification: BA, BCA,B.com, BTech or related branches.
- Excellent written and verbal communication skills in English.
- Ability to learn and use software systems like SmartWinnr effectively.
- Proficiency with Gmail and Microsoft products (PowerPoint, Excel, Word).
- Results-driven, self-starter with strong motivation and persistence.
- A passion for helping others and providing exceptional support.
- Mentorship from experienced professionals in the field.
- Exposure to real-time projects and industry challenges.
- Opportunities to develop both technical and professional skills.
- A collaborative and innovative work environment.
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