Senior Manager, Quality Assurance

Full time at Immigrant Services Society of BC in Canada
Posted on September 13, 2024
Job details

Senior Manager, Quality AssuranceISSofBC- Vancouver Welcome CenterTemporary full-time position (hybrid or fully remote as negotiated) at 35 hours per week Monday to Friday or Tuesday to Saturday, starting as soon as possible, until January 12, 2026 (maternity leave coverage).At ISSofBC we believe in:Working with purposeAspiring to improveCultivating belongingBeing genuineWhy choose us!Join ISSofBC, one of the largest and first newcomer and refugee agencies in Canada. As well as being a values-driven organization, we pride ourselves on diversity, inclusion, innovation, and transparency. You can make lifelong friends and connections when you join our family. What's more, we also have multiple locations and offer flexible working and shorter working weeks than most organizations.Summary: This position at ISSofBC will play a critical role in accelerating the development and implementation of quality improvement processes, knowledge, and activities within the organization’s broad service portfolio. Working with leadership at all levels, the Senior Manager role will be a pivotal and influential position with the mandate to help drive forward practices to improve client outcomes. This work is a key strategic priority for ISSofBC, and as such we are seeking an experienced quality professional who can help us deliver on these goals.The Senior Manager for Quality Assurance (QA) is responsible for supporting and overseeing key quality processes, systems, and initiatives within the organization to promote high standards of services and client well-being. Reporting to the organization’s two Program Directors and working with a range of executive and other organizational leaders, the Senior Manager for QA will help ensure compliance with external regulations and standards, as well as help identify internal opportunities for quality improvement and / or corrective actions.Supervisory Responsibilities: Responsible for supervising the Services Analyst role.How You’ll Make a Difference:Identifies and recommends appropriate quality standards and parameters for services congruent with internal program frameworks, contract requirements, and external standards programs adopted by the organization.Works with program and administrative leaders to develop, implement, and review quality metrics, measurement and assessment tools, processes, and targets to meet quality standards and parameters.Ensures the timely reporting of performance against goals, working with program and administrative leaders to develop action plans and corrective action. Coordinates the writing of reports, completion of dashboards, and other publications. Plans and conducts internal audits.Leads the organization’s preparation for external reviews, audits, and assessments, including accreditation surveys and other programs. Conducts reviews of current practices against standards, recommending changes or improvements that need to be made, and providing support to design and implement these.Acts as organizational lead in ensuring critical incident and client complaints / feedback processes and policies are fully implemented. Coordinates reviews and / or investigations where necessary. Collates regular trend and response reports, collating data, and other information about individual incidents.Fosters a culture of quality consciousness and improvement among program teams, promoting best practices and proactive problem-solving approaches. Coordinates information and training for staff on quality improvement practices as well as new and changing standards, regulations, etc.Keeps current with industry best practices in quality assurance, acting as a conduit to bring knowledge and innovation into the organization.Works in collaboration with staff engaged in innovation and / or research projects to integrate quality assurance practices and opportunities into initiatives.Performs other related duties as assigned.What you Bring:Bachelor’s degree in a social / health service, business administration or relevant care discipline.Seven (7) to ten (10) years recent, related experience in quality assurance, risk management, auditing, project management or other relevant roles facilitating and managing quality processes with a wide range of stakeholder groups.Certification in quality management desirable.Familiarity with third party accreditation processes, such as ISO, CARF, COA, or Accreditation Canada desirable.What Makes You a Change Maker:Demonstrates excellent knowledge of quality improvement principles and methodologies and ability to coach team members on these skills.Possesses strong analytical skills with the ability to translate raw data and information into trends, evidence, and understanding.Utilizes initiative, vision, independent thinking, and creative problem-solving abilities to implement project plans and realize project completion.Effectively manages budgets and project plans with stringent deliverables.Maintains a broad knowledge of quality assurance and improvement approaches and methodologies in a community social services setting.Utilizes effective facilitation, communication, and negotiation abilities to achieve consensus, resolve conflict and achieve desired outcomes.Works effectively under time pressure to meet deadlines, balance work priorities and resolve problems in a timely manner.Possesses strong IT and technical skills, with the ability to use and manipulate database, survey, and presentation software and platforms, including Microsoft Office Suite or related software.ISSofBC Value Proposition Expected Hiring Salary: $41.94 – $46.14 per hour.105 hours of vacation and 35 hours of personal leave.Extended health and dental benefits upon joining.Employee and Family Assistance Program (EFAP).Employer RRSP contribution at 3% with no required employee contribution. Optional employee RRSP contribution at 1-5% with employer contribution up to 5%.Values-based organization with collaborative peers with a wide range of backgrounds and talents.Inclusive culture and innovative workplace with opportunity for new approaches.ISSofBC’s mission and values emphasize inclusivity and recognition of individuals’ unique talents. In recruiting and developing our staff, we see strength in diversity of backgrounds, lived experiences, and identities. We welcome and encourage applicants who bring new perspectives and experiences to our team.Applications must include "24083-Admin" in the subject line and can be sent to: jobs@issbc.org. **All applicants are requested to submit a Cover Letter, outlining their interest in this role, and Resume as a single document in doc or pdf format.
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			'external_job_description' => '<p>Senior Manager, Quality AssuranceISSofBC- Vancouver Welcome CenterTemporary full-time position (hybrid or fully remote as negotiated) at 35 hours per week Monday to Friday or Tuesday to Saturday, starting as soon as possible, until January 12, 2026 (maternity leave coverage).At ISSofBC we believe in:Working with purposeAspiring to improveCultivating belongingBeing genuineWhy choose us!Join ISSofBC, one of the largest and first newcomer and refugee agencies in Canada. As well as being a values-driven organization, we pride ourselves on diversity, inclusion, innovation, and transparency. You can make lifelong friends and connections when you join our family. What's more, we also have multiple locations and offer flexible working and shorter working weeks than most organizations.Summary: This position at ISSofBC will play a critical role in accelerating the development and implementation of quality improvement processes, knowledge, and activities within the organization’s broad service portfolio. Working with leadership at all levels, the Senior Manager role will be a pivotal and influential position with the mandate to help drive forward practices to improve client outcomes. This work is a key strategic priority for ISSofBC, and as such we are seeking an experienced quality professional who can help us deliver on these goals.The Senior Manager for Quality Assurance (QA) is responsible for supporting and overseeing key quality processes, systems, and initiatives within the organization to promote high standards of services and client well-being. Reporting to the organization’s two Program Directors and working with a range of executive and other organizational leaders, the Senior Manager for QA will help ensure compliance with external regulations and standards, as well as help identify internal opportunities for quality improvement and / or corrective actions.Supervisory Responsibilities: Responsible for supervising the Services Analyst role.How You’ll Make a Difference:Identifies and recommends appropriate quality standards and parameters for services congruent with internal program frameworks, contract requirements, and external standards programs adopted by the organization.Works with program and administrative leaders to develop, implement, and review quality metrics, measurement and assessment tools, processes, and targets to meet quality standards and parameters.Ensures the timely reporting of performance against goals, working with program and administrative leaders to develop action plans and corrective action. Coordinates the writing of reports, completion of dashboards, and other publications. Plans and conducts internal audits.Leads the organization’s preparation for external reviews, audits, and assessments, including accreditation surveys and other programs. Conducts reviews of current practices against standards, recommending changes or improvements that need to be made, and providing support to design and implement these.Acts as organizational lead in ensuring critical incident and client complaints / feedback processes and policies are fully implemented. Coordinates reviews and / or investigations where necessary. Collates regular trend and response reports, collating data, and other information about individual incidents.Fosters a culture of quality consciousness and improvement among program teams, promoting best practices and proactive problem-solving approaches. 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Optional employee RRSP contribution at 1-5% with employer contribution up to 5%.Values-based organization with collaborative peers with a wide range of backgrounds and talents.Inclusive culture and innovative workplace with opportunity for new approaches.ISSofBC’s mission and values emphasize inclusivity and recognition of individuals’ unique talents. In recruiting and developing our staff, we see strength in diversity of backgrounds, lived experiences, and identities. We welcome and encourage applicants who bring new perspectives and experiences to our team.Applications must include "24083-Admin" in the subject line and can be sent to: jobs@issbc.org. **All applicants are requested to submit a Cover Letter, outlining their interest in this role, and Resume as a single document in doc or pdf format.
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		'languages' => 'en,ar',
		'default_language' => 'en',
		'country_time_zone' => 'Asia/Riyadh',
		'job_location' => '1',
		'published' => '1',
		'show' => '1'
	),
	'india' => array(
		'name' => 'India',
		'country_id' => '99',
		'country_code' => 'in',
		'slug' => 'india',
		'global_location_id' => '100',
		'rel_gloc_ids' => '100,465,466,467,468,469,470,471,472,473,474,475,476,477,478,479,480,481,976,994,1263,1264',
		'currency' => 'INR',
		'currency_name' => 'Indian Rupee',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'Asia/Kolkata',
		'job_location' => '1',
		'published' => '1',
		'show' => '1'
	),
	'south-africa' => array(
		'name' => 'South Africa',
		'country_id' => '236',
		'country_code' => 'za',
		'slug' => 'south-africa',
		'global_location_id' => '197',
		'rel_gloc_ids' => '197,498,499,500,501,502,503,504',
		'currency' => 'ZAR',
		'currency_name' => 'South African Rand',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'Africa/Johannesburg',
		'job_location' => '0',
		'published' => '1',
		'show' => '1'
	),
	'egypt' => array(
		'name' => 'Egypt',
		'country_id' => '61',
		'country_code' => 'eg',
		'slug' => 'egypt',
		'global_location_id' => '64',
		'rel_gloc_ids' => '64,955,957,1102,1103,1104,1105,1106,1107,1108,1109,1110,1111,1112,1113,1114,1115',
		'currency' => 'EGP',
		'currency_name' => 'Egyptian pound',
		'languages' => 'en,ar',
		'default_language' => 'en',
		'country_time_zone' => 'Africa/Cairo',
		'job_location' => '1',
		'published' => '1',
		'show' => '1'
	),
	'singapore' => array(
		'name' => 'Singapore',
		'country_id' => '188',
		'country_code' => 'sg',
		'slug' => 'singapore',
		'global_location_id' => '192',
		'rel_gloc_ids' => '192,382,432,438,445,453',
		'currency' => 'SGD',
		'currency_name' => 'Singapore Dollar',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'Asia/Singapore',
		'job_location' => '1',
		'published' => '1',
		'show' => '1'
	),
	'qatar' => array(
		'name' => 'Qatar',
		'country_id' => '178',
		'country_code' => 'qa',
		'slug' => 'qatar',
		'global_location_id' => '176',
		'rel_gloc_ids' => '176,252',
		'currency' => 'QAR',
		'currency_name' => 'Qatar Rial',
		'languages' => 'en,ar',
		'default_language' => 'en',
		'country_time_zone' => 'Asia/Qatar',
		'job_location' => '1',
		'published' => '1',
		'show' => '1'
	),
	'pakistan' => array(
		'name' => 'Pakistan',
		'country_id' => '169',
		'country_code' => 'pk',
		'slug' => 'pakistan',
		'global_location_id' => '164',
		'rel_gloc_ids' => '164,979,1052,1053,1054,1055,1056,1057,1058,1059,1060,1061,1062,1063,1064,1065,1066,1067,1068,1069,1070,1071',
		'currency' => 'PKR',
		'currency_name' => 'Pakistani rupee',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'Asia/Karachi',
		'job_location' => '1',
		'published' => '1',
		'show' => '1'
	),
	'kuwait' => array(
		'name' => 'Kuwait',
		'country_id' => '116',
		'country_code' => 'kw',
		'slug' => 'kuwait',
		'global_location_id' => '116',
		'rel_gloc_ids' => '116,276,277,278,279,280,281',
		'currency' => 'KWD',
		'currency_name' => 'Kuwait Dinar',
		'languages' => 'en,ar',
		'default_language' => 'en',
		'country_time_zone' => 'Asia/Kuwait',
		'job_location' => '1',
		'published' => '1',
		'show' => '1'
	),
	'oman' => array(
		'name' => 'Oman',
		'country_id' => '163',
		'country_code' => 'om',
		'slug' => 'oman',
		'global_location_id' => '163',
		'rel_gloc_ids' => '163,282,283,284,285,286,287,288,289,290,291',
		'currency' => 'OMR',
		'currency_name' => 'Oman Rial',
		'languages' => 'en,ar',
		'default_language' => 'en',
		'country_time_zone' => 'Asia/Muscat',
		'job_location' => '1',
		'published' => '1',
		'show' => '1'
	),
	'jordan' => array(
		'name' => 'Jordan',
		'country_id' => '106',
		'country_code' => 'jo',
		'slug' => 'jordan',
		'global_location_id' => '110',
		'rel_gloc_ids' => '110,958,959,1101,1247,1246,1245,1244,1243,1242,1241,1240,1239',
		'currency' => 'JOD',
		'currency_name' => 'Jordanian Dinar',
		'languages' => 'en,ar',
		'default_language' => 'en',
		'country_time_zone' => 'Asia/Amman',
		'job_location' => '1',
		'published' => '1',
		'show' => '1'
	),
	'philippines' => array(
		'name' => 'Philippines',
		'country_id' => '168',
		'country_code' => 'ph',
		'slug' => 'philippines',
		'global_location_id' => '171',
		'rel_gloc_ids' => '171,482,483,484,485,486,487,488,489,490,491,492,493,494,495,496,497,1262',
		'currency' => 'PHP',
		'currency_name' => 'Philippine Peso',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'Asia/Manila',
		'job_location' => '1',
		'published' => '1',
		'show' => '1'
	),
	'bahrain' => array(
		'name' => 'Bahrain',
		'country_id' => '23',
		'country_code' => 'bh',
		'slug' => 'bahrain',
		'global_location_id' => '17',
		'rel_gloc_ids' => '17,292,293,294,295,314,297,298,299,300,301,302,303,304,1276,1277',
		'currency' => 'BHD',
		'currency_name' => 'Bahrain Dinar',
		'languages' => 'en,ar',
		'default_language' => 'en',
		'country_time_zone' => 'Asia/Bahrain',
		'job_location' => '1',
		'published' => '1',
		'show' => '1'
	),
	'sri-lanka' => array(
		'name' => 'Sri Lanka',
		'country_id' => '123',
		'country_code' => 'lk',
		'slug' => 'sri-lanka',
		'global_location_id' => '200',
		'rel_gloc_ids' => '200,1047,1048,1049,1084,1085,1086',
		'currency' => 'LKR',
		'currency_name' => 'Sri Lankan rupee',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'Asia/Colombo',
		'job_location' => '1',
		'published' => '1',
		'show' => '1'
	),
	'united-kingdom' => array(
		'name' => 'United Kingdom',
		'country_id' => '74',
		'country_code' => 'gb',
		'slug' => 'united-kingdom',
		'global_location_id' => '226',
		'rel_gloc_ids' => '226,1035,1036,1037,1038,1039,1040,1041,1042,1043,1044,1045,1046,1050,1259,1260,1261,1267',
		'currency' => 'GBP',
		'currency_name' => 'British Pound',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'Europe/London',
		'job_location' => '1',
		'published' => '1',
		'show' => '1'
	),
	'malaysia' => array(
		'name' => 'Malaysia',
		'country_id' => '149',
		'country_code' => 'my',
		'slug' => 'malaysia',
		'global_location_id' => '131',
		'rel_gloc_ids' => '131,131,980,1051',
		'currency' => 'MYR',
		'currency_name' => 'Ringgit',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'Asia/Kuala_Lumpur',
		'job_location' => '1',
		'published' => '1',
		'show' => '1'
	),
	'nepal' => array(
		'name' => 'Nepal',
		'country_id' => '159',
		'country_code' => 'np',
		'slug' => 'nepal',
		'global_location_id' => '151',
		'rel_gloc_ids' => '151,981,1096,1097,1098',
		'currency' => 'NPR',
		'currency_name' => 'Nepalese Rupee',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'Asia/Kathmandu',
		'job_location' => '1',
		'published' => '1',
		'show' => '1'
	),
	'nigeria' => array(
		'name' => 'Nigeria',
		'country_id' => '155',
		'country_code' => 'ng',
		'slug' => 'nigeria',
		'global_location_id' => '158',
		'rel_gloc_ids' => '158,995,996,997,1095',
		'currency' => 'NGN',
		'currency_name' => 'Nigerian Naira',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'Africa/Lagos ',
		'job_location' => '1',
		'published' => '1',
		'show' => '1'
	),
	'newzealand' => array(
		'name' => 'New Zealand',
		'country_id' => '162',
		'country_code' => 'nz',
		'slug' => 'newzealand',
		'global_location_id' => '155',
		'rel_gloc_ids' => '155,998,999,1080,1081,1082,1083',
		'currency' => 'NZD',
		'currency_name' => 'New Zealand Dollar',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'Pacific/Auckland',
		'job_location' => '0',
		'published' => '1',
		'show' => '1'
	),
	'brasil' => array(
		'name' => 'Brasil',
		'country_id' => '29',
		'country_code' => 'br',
		'slug' => 'brasil',
		'global_location_id' => '30',
		'rel_gloc_ids' => '30,1000,1001,1002,1003,1004,1005,1006,1007,1008,1009,1010,1011,1012,1013',
		'currency' => 'BRL',
		'currency_name' => 'Brazilian Real',
		'languages' => 'pt',
		'default_language' => 'pt',
		'country_time_zone' => 'America/Sao_Paulo',
		'job_location' => '0',
		'published' => '1',
		'show' => '1'
	),
	'portugal' => array(
		'name' => 'Portugal',
		'country_id' => '175',
		'country_code' => 'pt',
		'slug' => 'portugal',
		'global_location_id' => '174',
		'rel_gloc_ids' => '174,1014,1015,1087,1088,1089,1090',
		'currency' => 'EUR',
		'currency_name' => 'Euro',
		'languages' => 'pt',
		'default_language' => 'pt',
		'country_time_zone' => 'Europe/Lisbon',
		'job_location' => '0',
		'published' => '1',
		'show' => '1'
	),
	'canada' => array(
		'name' => 'Canada',
		'country_id' => '36',
		'country_code' => 'ca',
		'slug' => 'canada',
		'global_location_id' => '38',
		'rel_gloc_ids' => '38,1019,1020,1021,1022,1023,1024,1025',
		'currency' => 'CAD',
		'currency_name' => 'Canadian Dollar',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'Canada/Saskatchewan',
		'job_location' => '0',
		'published' => '1',
		'show' => '1'
	),
	'united-states' => array(
		'name' => 'United States',
		'country_id' => '221',
		'country_code' => 'us',
		'slug' => 'united-states',
		'global_location_id' => '227',
		'rel_gloc_ids' => '227,1314,1315,1316,1317,1318,1319,1320,1321,1322,1323,1324,1325,1326',
		'currency' => 'USD',
		'currency_name' => 'US Dollar',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'America/New_York',
		'job_location' => '1',
		'published' => '1',
		'show' => '1'
	),
	'angola' => array(
		'name' => 'Angola',
		'country_id' => '9',
		'country_code' => 'ao',
		'slug' => 'angola',
		'global_location_id' => '6',
		'rel_gloc_ids' => '6,1016,1091,1092,1093,1094',
		'currency' => 'AOA',
		'currency_name' => 'Angolan Kwanza',
		'languages' => 'pt',
		'default_language' => 'pt',
		'country_time_zone' => 'Africa/Luanda',
		'job_location' => '0',
		'published' => '1',
		'show' => '1'
	),
	'australia' => array(
		'name' => 'Australia',
		'country_id' => '14',
		'country_code' => 'au',
		'slug' => 'australia',
		'global_location_id' => '13',
		'rel_gloc_ids' => '13,1026,1027,1028,1029,1030',
		'currency' => 'AUD',
		'currency_name' => 'Australian Dollar',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'Australia/Melbourne',
		'job_location' => '0',
		'published' => '1',
		'show' => '1'
	),
	'kenya' => array(
		'name' => 'Kenya',
		'country_id' => '108',
		'country_code' => 'ke',
		'slug' => 'kenya',
		'global_location_id' => '112',
		'rel_gloc_ids' => '112,1031,1032,1075,1076,1077,1078,1079',
		'currency' => 'KES',
		'currency_name' => 'Kenyan Shilling',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'Africa/Nairobi',
		'job_location' => '0',
		'published' => '1',
		'show' => '1'
	),
	'ghana' => array(
		'name' => 'Ghana',
		'country_id' => '78',
		'country_code' => 'gh',
		'slug' => 'ghana',
		'global_location_id' => '83',
		'rel_gloc_ids' => '83,1033,1034,1072,1073,1074',
		'currency' => 'GHS',
		'currency_name' => 'Ghanaian Cedi',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'Africa/Accra',
		'job_location' => '0',
		'published' => '1',
		'show' => '1'
	),
	'ireland' => array(
		'name' => 'Ireland',
		'country_id' => '98',
		'country_code' => 'ie',
		'slug' => 'ireland',
		'global_location_id' => '104',
		'rel_gloc_ids' => '104,104,387,388,389,390,391,392,393,394,395,396,397,398,399,400,401,402,403,404,405,406,407,408,409,410,411,412,413,414,415,416',
		'currency' => 'EUR',
		'currency_name' => 'Euro',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'Europe/Dublin',
		'job_location' => '0',
		'published' => '1',
		'show' => '1'
	),
	'vietnam' => array(
		'name' => 'Vietnam',
		'country_id' => '229',
		'country_code' => 'vn',
		'slug' => 'vietnam',
		'global_location_id' => '234',
		'rel_gloc_ids' => '234,1170,1171',
		'currency' => 'VND',
		'currency_name' => 'Vietnamese Dong',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'Asia/Ho_Chi_Minh',
		'job_location' => '0',
		'published' => '1',
		'show' => '1'
	),
	'cyprus' => array(
		'name' => 'Cyprus',
		'country_id' => '51',
		'country_code' => 'cy',
		'slug' => 'cyprus',
		'global_location_id' => '55',
		'rel_gloc_ids' => '55,1230,1231,1232,1233',
		'currency' => 'EUR',
		'currency_name' => 'Euro',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'Europe/Nicosia',
		'job_location' => '0',
		'published' => '1',
		'show' => '1'
	),
	'malta' => array(
		'name' => 'Malta',
		'country_id' => '144',
		'country_code' => 'mt',
		'slug' => 'malta',
		'global_location_id' => '134',
		'rel_gloc_ids' => '134,1255,1254,1253,1252,1251,1250,1249,1248',
		'currency' => 'EUR',
		'currency_name' => 'Euro',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'Europe/Malta',
		'job_location' => '0',
		'published' => '1',
		'show' => '1'
	),
	'maldives' => array(
		'name' => 'Maldives',
		'country_id' => '146',
		'country_code' => 'mv',
		'slug' => 'maldives',
		'global_location_id' => '132',
		'rel_gloc_ids' => '132,1172',
		'currency' => 'MVR',
		'currency_name' => 'Maldivian rufiyaa',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'Indian/Maldives',
		'job_location' => '0',
		'published' => '1',
		'show' => '1'
	),
	'turkey' => array(
		'name' => 'Turkey',
		'country_id' => '213',
		'country_code' => 'tr',
		'slug' => 'turkey',
		'global_location_id' => '219',
		'rel_gloc_ids' => '219,1173,1174,1175,1176',
		'currency' => 'TRY',
		'currency_name' => 'Turkish lira',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'Europe/Istanbul',
		'job_location' => '0',
		'published' => '1',
		'show' => '1'
	),
	'thailand' => array(
		'name' => 'Thailand',
		'country_id' => '206',
		'country_code' => 'th',
		'slug' => 'thailand',
		'global_location_id' => '213',
		'rel_gloc_ids' => '213,1177',
		'currency' => 'THB',
		'currency_name' => 'Baht',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'Asia/Bangkok',
		'job_location' => '0',
		'published' => '1',
		'show' => '1'
	),
	'hong-kong' => array(
		'name' => 'Hong Kong',
		'country_id' => '91',
		'country_code' => 'hk',
		'slug' => 'hong-kong',
		'global_location_id' => '97',
		'rel_gloc_ids' => '97',
		'currency' => 'HKD',
		'currency_name' => 'Hong Kong dollar',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'Asia/Hong_Kong',
		'job_location' => '0',
		'published' => '1',
		'show' => '1'
	),
	'germany' => array(
		'name' => 'Germany',
		'country_id' => '53',
		'country_code' => 'de',
		'slug' => 'germany',
		'global_location_id' => '82',
		'rel_gloc_ids' => '82,1178,1179,1180,1181,1182,1183,1184,1185,1186,1187',
		'currency' => 'EUR',
		'currency_name' => 'Euro',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'Europe/Berlin',
		'job_location' => '0',
		'published' => '1',
		'show' => '1'
	),
	'netherlands' => array(
		'name' => 'Netherlands',
		'country_id' => '157',
		'country_code' => 'nl',
		'slug' => 'netherlands',
		'global_location_id' => '152',
		'rel_gloc_ids' => '152,1188,1189,1190,1191,1192,1193',
		'currency' => 'EUR',
		'currency_name' => 'Euro',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'Europe/Amsterdam',
		'job_location' => '0',
		'published' => '1',
		'show' => '1'
	),
	'japan' => array(
		'name' => 'Japan',
		'country_id' => '107',
		'country_code' => 'jp',
		'slug' => 'japan',
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			'summary' => '<strong>Limited Time Offer: Unleash Your Neuropsychology &amp; Development of Children Practice Potential: Elevate Your Skills and Launch Your Career!</strong><br />
<br />
Ready to master Neuropsychology &amp; Development of Children Practice and unlock a world of opportunity? This comprehensive Neuropsychology &amp; Development of Children Practice training program is your ultimate guide to a successful career in this field. Whether you&#39;re a seasoned professional seeking to refine your expertise or a newcomer eager to jumpstart your career, Neuropsychology &amp; Development of Children Practice Online Training has everything you need to excel.<br />
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<strong>With this Neuropsychology &amp; Development of Children Practice course, you will get a CPD-accredited PDF certificate and our exclusive student ID card absolutely free.</strong><br />
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In this Neuropsychology &amp; Development of Children Practice, you&#39;ll master the core skills of this sector, transforming from novice to confident expert. You will learn from industry experts, ensuring this immersive programme will ignite your creativity and fuel your problem-solving prowess with interactive exercises. And the reward? A coveted CPD-accredited certificate to showcase your newfound expertise. This Neuropsychology &amp; Development of Children Practice will open doors to exciting careers, boost your earning potential, and give you the confidence to excel in a rapidly evolving job ;<br />
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<strong>Enrol now and gain the expertise to thrive in Neuropsychology &amp; Development of Children Practice.</strong><br />
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<strong>Learning Outcome</strong>

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	<li>Instant access to current information on Neuropsychology &amp; Development of Children&nbsp;Practice licences and business startups</li>
	<li>Participation in online maintenance exercises and troubleshooting</li>
	<li>Quick assessment and guidance for all theoretical repair assignments</li>
	<li>CPD accreditation for proof of acquired skills and knowledge</li>
	<li>Freedom to study in any location and at a pace that suits you</li>
	<li>Expert support from dedicated tutors committed to online learning</li>
</ul>
<strong>Why buy this Neuropsychology &amp; Development of Children Practice?</strong>

<ul>
	<li>Chance to earn a Prestigious CPD Accredited Certificate upon &nbsp;completion of Neuropsychology &amp; Development of Children Practice</li>
	<li>Get a free student ID card with Neuropsychology &amp; Development of Children Practice</li>
	<li>Lifetime access to the Neuropsychology &amp; Development of Children Practice course materials</li>
	<li>Get instant access to this Neuropsychology &amp; Development of Children Practice course&nbsp;</li>
	<li>Learn Neuropsychology &amp; Development of Children Practice from anywhere in the world</li>
	<li>24/7 tutor support with the Neuropsychology &amp; Development of Children Practice course.</li>
	<li>Neuropsychology &amp; Development of Children Practice is an entirely online, interactive lesson with voiceover audio</li>
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<strong>Certification</strong><br />
<br />
You have to complete the assignment given at the end of the Neuropsychology &amp; Development of Children Practice course and score a minimum of 60% to pass each exam. Our expert trainers will assess your assignment and give you feedback after you submit it. After passing the Neuropsychology &amp; Development of Children Practice exam You will be entitled to claim a PDF certificate accredited by CPD Quality standards completely free and a Hard copy certificate at the cost of &pound;24.<br />
<br />
<strong>Description&nbsp;</strong><br />
<br />
<strong>Course Curriculum of Neuropsychology &amp; Development of Children Practice Course:</strong>

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	<li>The Theory of Psycho-social Development&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;</li>
	<li>Serve &amp; Return&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;</li>
	<li>Practical Tips For Serve &amp; Return&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;</li>
	<li>Fuzzy Trace Theory &ndash; Explains and Predicts Adolescent Risk-Taking&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;</li>
	<li>Adolescent Risk-Taking and the Prefrontal Cortex&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;</li>
	<li>Operant Conditioning &ndash; How Reinforcement Works and How It Can Help You&nbsp; &nbsp; &nbsp; &nbsp;&nbsp;</li>
	<li>The Danger of Unearned Rewards (Habituation and Expectations)&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;</li>
	<li>Influencing behaviour through linguistic curing&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;</li>
	<li>Does violent media lead to aggressive kids?&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;</li>
	<li>Parenting Styles&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;</li>
	<li>Culture and seeing the world&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;</li>
	<li>How childhood experience (ie violence) can result in choosing abusive partners&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;</li>
	<li>A Highly Regimented Life is a Very Stressful Life&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;</li>
	<li>Heritable vs. Inherited&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;</li>
	<li>Hormones and Development</li>
</ul>
<strong>Career Path:</strong>

<ul>
	<li>Pediatric Neuropsychologist</li>
	<li>Developmental Psychologist</li>
	<li>Child Clinical Neuropsychologist</li>
	<li>Pediatric Neuropsychological Assessment Specialist</li>
	<li>Child Development Researcher</li>
</ul>
<strong>Who is this course for?</strong><br />
<br />
<strong>This Neuropsychology &amp; Development of Children Practice course is ideal for:</strong>

<ul>
	<li>Professionals seeking to enhance their Neuropsychology &amp; Development of Children Practice skills and knowledge.</li>
	<li>Individuals looking to transition into a Neuropsychology &amp; Development of Children Practice-related career.</li>
	<li>Anyone passionate about Neuropsychology &amp; Development of Children&#39;s Practice and eager to gain practical expertise.</li>
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			'summary' => '<strong>Limited Time Offer: Unleash Your Neuropsychology &amp; Development of Children Practice Potential: Elevate Your Skills and Launch Your Career!</strong><br />
<br />
Ready to master Neuropsychology &amp; Development of Children Practice and unlock a world of opportunity? This comprehensive Neuropsychology &amp; Development of Children Practice training program is your ultimate guide to a successful career in this field. Whether you&#39;re a seasoned professional seeking to refine your expertise or a newcomer eager to jumpstart your career, Neuropsychology &amp; Development of Children Practice Online Training has everything you need to excel.<br />
<br />
<strong>With this Neuropsychology &amp; Development of Children Practice course, you will get a CPD-accredited PDF certificate and our exclusive student ID card absolutely free.</strong><br />
<br />
In this Neuropsychology &amp; Development of Children Practice, you&#39;ll master the core skills of this sector, transforming from novice to confident expert. You will learn from industry experts, ensuring this immersive programme will ignite your creativity and fuel your problem-solving prowess with interactive exercises. And the reward? A coveted CPD-accredited certificate to showcase your newfound expertise. This Neuropsychology &amp; Development of Children Practice will open doors to exciting careers, boost your earning potential, and give you the confidence to excel in a rapidly evolving job ;<br />
<br />
<strong>Enrol now and gain the expertise to thrive in Neuropsychology &amp; Development of Children Practice.</strong><br />
<br />
<strong>Learning Outcome</strong>

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	<li>Instant access to current information on Neuropsychology &amp; Development of Children&nbsp;Practice licences and business startups</li>
	<li>Participation in online maintenance exercises and troubleshooting</li>
	<li>Quick assessment and guidance for all theoretical repair assignments</li>
	<li>CPD accreditation for proof of acquired skills and knowledge</li>
	<li>Freedom to study in any location and at a pace that suits you</li>
	<li>Expert support from dedicated tutors committed to online learning</li>
</ul>
<strong>Why buy this Neuropsychology &amp; Development of Children Practice?</strong>

<ul>
	<li>Chance to earn a Prestigious CPD Accredited Certificate upon &nbsp;completion of Neuropsychology &amp; Development of Children Practice</li>
	<li>Get a free student ID card with Neuropsychology &amp; Development of Children Practice</li>
	<li>Lifetime access to the Neuropsychology &amp; Development of Children Practice course materials</li>
	<li>Get instant access to this Neuropsychology &amp; Development of Children Practice course&nbsp;</li>
	<li>Learn Neuropsychology &amp; Development of Children Practice from anywhere in the world</li>
	<li>24/7 tutor support with the Neuropsychology &amp; Development of Children Practice course.</li>
	<li>Neuropsychology &amp; Development of Children Practice is an entirely online, interactive lesson with voiceover audio</li>
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<strong>Certification</strong><br />
<br />
You have to complete the assignment given at the end of the Neuropsychology &amp; Development of Children Practice course and score a minimum of 60% to pass each exam. Our expert trainers will assess your assignment and give you feedback after you submit it. After passing the Neuropsychology &amp; Development of Children Practice exam You will be entitled to claim a PDF certificate accredited by CPD Quality standards completely free and a Hard copy certificate at the cost of &pound;24.<br />
<br />
<strong>Description&nbsp;</strong><br />
<br />
<strong>Course Curriculum of Neuropsychology &amp; Development of Children Practice Course:</strong>

<ul>
	<li>The Theory of Psycho-social Development&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;</li>
	<li>Serve &amp; Return&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;</li>
	<li>Practical Tips For Serve &amp; Return&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;</li>
	<li>Fuzzy Trace Theory &ndash; Explains and Predicts Adolescent Risk-Taking&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;</li>
	<li>Adolescent Risk-Taking and the Prefrontal Cortex&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;</li>
	<li>Operant Conditioning &ndash; How Reinforcement Works and How It Can Help You&nbsp; &nbsp; &nbsp; &nbsp;&nbsp;</li>
	<li>The Danger of Unearned Rewards (Habituation and Expectations)&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;</li>
	<li>Influencing behaviour through linguistic curing&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;</li>
	<li>Does violent media lead to aggressive kids?&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;</li>
	<li>Parenting Styles&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;</li>
	<li>Culture and seeing the world&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;</li>
	<li>How childhood experience (ie violence) can result in choosing abusive partners&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;</li>
	<li>A Highly Regimented Life is a Very Stressful Life&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;</li>
	<li>Heritable vs. Inherited&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;</li>
	<li>Hormones and Development</li>
</ul>
<strong>Career Path:</strong>

<ul>
	<li>Pediatric Neuropsychologist</li>
	<li>Developmental Psychologist</li>
	<li>Child Clinical Neuropsychologist</li>
	<li>Pediatric Neuropsychological Assessment Specialist</li>
	<li>Child Development Researcher</li>
</ul>
<strong>Who is this course for?</strong><br />
<br />
<strong>This Neuropsychology &amp; Development of Children Practice course is ideal for:</strong>

<ul>
	<li>Professionals seeking to enhance their Neuropsychology &amp; Development of Children Practice skills and knowledge.</li>
	<li>Individuals looking to transition into a Neuropsychology &amp; Development of Children Practice-related career.</li>
	<li>Anyone passionate about Neuropsychology &amp; Development of Children&#39;s Practice and eager to gain practical expertise.</li>
</ul>
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<strong>Certification</strong><br />
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<strong>Who is this course for?</strong><br />
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			'slug' => 'part-time-leed-operations-management-studyhub',
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			'summary' => 'The &ldquo;<strong>Management: LEED Operations Management</strong>&rdquo; course provides comprehensive knowledge of <strong>LEED (Leadership in Energy and Environmental Design)</strong> operations management, focusing on sustainable practices and green building standards. Participants will learn about various LEED credit categories, including location and transportation, sustainable sites, water efficiency, energy and atmosphere, materials and resources, indoor environmental quality, innovation, regional priority, and LEED Accredited Professional certification.<br />
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<strong>Learning Outcomes:</strong>

<ol>
	<li>Understand the fundamentals of LEED operations management and its significance in promoting sustainability.</li>
	<li>Identify the minimum program requirements and rating system selection for LEED certification.</li>
	<li>Evaluate alternative transportation options and their impact on sustainable sites.</li>
	<li>Implement water efficiency strategies and practices in buildings.</li>
	<li>Analyze energy and atmosphere aspects to optimize energy performance and use renewable energy sources.</li>
	<li>Establish sustainable materials and resource management policies to reduce waste and promote responsible procurement.</li>
	<li>Implement indoor environmental quality management programs for improved air quality, thermal comfort, lighting, and green cleaning.</li>
	<li>Explore innovation credits and LEED Accredited Professional certification opportunities.</li>
	<li>Recognize regional priorities and their impact on LEED certification.</li>
	<li>Successfully complete the LEED Operations Management course with a comprehensive understanding of sustainable building practices.</li>
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<strong>COURSE CURRICULUM</strong><br />
<br />
<strong>Management: LEED Operations Management</strong>

<ul>
	<li>Introduction</li>
	<li>Location &amp; Transportation</li>
	<li>Sustainable Sites</li>
	<li>Water Efficiency</li>
	<li>Energy and Atmosphere</li>
	<li>Materials and Resources</li>
	<li>Indoor Environmental Quality</li>
	<li>INNOVATION</li>
	<li>REGIONAL PRIORITY</li>
	<li>Completion</li>
</ul>
<strong>Why buy this Management: LEED Operations Management?</strong>

<ul>
	<li>Unlimited access to the course for a lifetime.</li>
	<li>Opportunity to earn a certificate accredited by the CPD Quality Standards after completing this course.</li>
	<li>Structured lesson planning in line with industry standards.</li>
	<li>Immerse yourself in innovative and captivating course materials and activities.</li>
	<li>Assessments are designed to evaluate advanced cognitive abilities and skill proficiency.</li>
	<li>Flexibility to complete the Course at your own pace, on your own schedule.</li>
	<li>Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience.</li>
</ul>
<strong>Certification</strong><br />
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Upon course completion, a written assignment test is available. Pass the test to obtain a PDF certificate for 22 AED. Original hard copy certificates are available for an additional 35 AED.<br />
&nbsp;<br />
<strong>Who is this course for?</strong><br />
<br />
This <strong>Management: LEED Operations Management</strong> course is ideal for

<ul>
	<li>Students</li>
	<li>Recent graduates</li>
	<li>Job Seekers</li>
	<li>Anyone interested in this topic</li>
	<li>People already working in the relevant fields and want to polish their knowledge and skill.</li>
</ul>
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		'title' => 'Senior Manager, Quality Assurance',
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		'external_job_description' => '<p>Senior Manager, Quality AssuranceISSofBC- Vancouver Welcome CenterTemporary full-time position (hybrid or fully remote as negotiated) at 35 hours per week Monday to Friday or Tuesday to Saturday, starting as soon as possible, until January 12, 2026 (maternity leave coverage).At ISSofBC we believe in:Working with purposeAspiring to improveCultivating belongingBeing genuineWhy choose us!Join ISSofBC, one of the largest and first newcomer and refugee agencies in Canada. As well as being a values-driven organization, we pride ourselves on diversity, inclusion, innovation, and transparency. You can make lifelong friends and connections when you join our family. What's more, we also have multiple locations and offer flexible working and shorter working weeks than most organizations.Summary: This position at ISSofBC will play a critical role in accelerating the development and implementation of quality improvement processes, knowledge, and activities within the organization’s broad service portfolio. Working with leadership at all levels, the Senior Manager role will be a pivotal and influential position with the mandate to help drive forward practices to improve client outcomes. This work is a key strategic priority for ISSofBC, and as such we are seeking an experienced quality professional who can help us deliver on these goals.The Senior Manager for Quality Assurance (QA) is responsible for supporting and overseeing key quality processes, systems, and initiatives within the organization to promote high standards of services and client well-being. Reporting to the organization’s two Program Directors and working with a range of executive and other organizational leaders, the Senior Manager for QA will help ensure compliance with external regulations and standards, as well as help identify internal opportunities for quality improvement and / or corrective actions.Supervisory Responsibilities: Responsible for supervising the Services Analyst role.How You’ll Make a Difference:Identifies and recommends appropriate quality standards and parameters for services congruent with internal program frameworks, contract requirements, and external standards programs adopted by the organization.Works with program and administrative leaders to develop, implement, and review quality metrics, measurement and assessment tools, processes, and targets to meet quality standards and parameters.Ensures the timely reporting of performance against goals, working with program and administrative leaders to develop action plans and corrective action. Coordinates the writing of reports, completion of dashboards, and other publications. Plans and conducts internal audits.Leads the organization’s preparation for external reviews, audits, and assessments, including accreditation surveys and other programs. Conducts reviews of current practices against standards, recommending changes or improvements that need to be made, and providing support to design and implement these.Acts as organizational lead in ensuring critical incident and client complaints / feedback processes and policies are fully implemented. Coordinates reviews and / or investigations where necessary. Collates regular trend and response reports, collating data, and other information about individual incidents.Fosters a culture of quality consciousness and improvement among program teams, promoting best practices and proactive problem-solving approaches. Coordinates information and training for staff on quality improvement practices as well as new and changing standards, regulations, etc.Keeps current with industry best practices in quality assurance, acting as a conduit to bring knowledge and innovation into the organization.Works in collaboration with staff engaged in innovation and / or research projects to integrate quality assurance practices and opportunities into initiatives.Performs other related duties as assigned.What you Bring:Bachelor’s degree in a social / health service, business administration or relevant care discipline.Seven (7) to ten (10) years recent, related experience in quality assurance, risk management, auditing, project management or other relevant roles facilitating and managing quality processes with a wide range of stakeholder groups.Certification in quality management desirable.Familiarity with third party accreditation processes, such as ISO, CARF, COA, or Accreditation Canada desirable.What Makes You a Change Maker:Demonstrates excellent knowledge of quality improvement principles and methodologies and ability to coach team members on these skills.Possesses strong analytical skills with the ability to translate raw data and information into trends, evidence, and understanding.Utilizes initiative, vision, independent thinking, and creative problem-solving abilities to implement project plans and realize project completion.Effectively manages budgets and project plans with stringent deliverables.Maintains a broad knowledge of quality assurance and improvement approaches and methodologies in a community social services setting.Utilizes effective facilitation, communication, and negotiation abilities to achieve consensus, resolve conflict and achieve desired outcomes.Works effectively under time pressure to meet deadlines, balance work priorities and resolve problems in a timely manner.Possesses strong IT and technical skills, with the ability to use and manipulate database, survey, and presentation software and platforms, including Microsoft Office Suite or related software.ISSofBC Value Proposition Expected Hiring Salary: $41.94 – $46.14 per hour.105 hours of vacation and 35 hours of personal leave.Extended health and dental benefits upon joining.Employee and Family Assistance Program (EFAP).Employer RRSP contribution at 3% with no required employee contribution. Optional employee RRSP contribution at 1-5% with employer contribution up to 5%.Values-based organization with collaborative peers with a wide range of backgrounds and talents.Inclusive culture and innovative workplace with opportunity for new approaches.ISSofBC’s mission and values emphasize inclusivity and recognition of individuals’ unique talents. In recruiting and developing our staff, we see strength in diversity of backgrounds, lived experiences, and identities. We welcome and encourage applicants who bring new perspectives and experiences to our team.Applications must include "24083-Admin" in the subject line and can be sent to: jobs@issbc.org. **All applicants are requested to submit a Cover Letter, outlining their interest in this role, and Resume as a single document in doc or pdf format.
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include - APP/View/Jobs/externalview.ctp, line 206
View::_evaluate() - CORE/Cake/View/View.php, line 948
View::_render() - CORE/Cake/View/View.php, line 910
View::render() - CORE/Cake/View/View.php, line 471
Controller::render() - CORE/Cake/Controller/Controller.php, line 948
Dispatcher::_invoke() - CORE/Cake/Routing/Dispatcher.php, line 194
Dispatcher::dispatch() - CORE/Cake/Routing/Dispatcher.php, line 162
[main] - APP/webroot/index.php, line 115
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Immigrant Services Society of BC

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