Customer Service Analyst

At CYGNVS, you will be immersed in a dynamic and challenging environment, where you will work with cutting-edge technology solutions and collaborate with a highly skilled global team to shape our platform and empower our users to navigate to a better prepared, cyber crisis-ready world. In this role you will serve as the SME on everything Cygnvs, working closely with our other Cygnvs teams, guiding customers as they navigate the product and providing an excellent customer experience. Responsibilities: ● Guiding & assisting the customer on product usage. ● Analyzing and troubleshooting customer issues. ● Handling customer data import / export from production systems. ● Ensuring that the customer data is properly updated in production systems. ● Processing confidential data and information according to guidelines. ● Helping kickstart onboarding via scripts. ● Develop reports for internal stakeholders. ● Generating reports from single or multiple systems. Qualifications: ● Bachelor’s degree from an accredited university or college in computer science preferred. ● Excellent interpersonal and collaborative skills. ● Experience working with cloud-based products, preferably on AWS ● Ability to translate business requirements into non-technical, lay terms. ● Experience using issue tracking software like HubSpot, GitLab, JIRA etc .. ● Good documentation and versioning skills ● Keen attention to detail. ● An analytical mind and inclination for problem-solving. ● Strong written and verbal communication skills. ● Strong customer-relationship skills – responsiveness, sensitivity, diplomacy. What we offer: • Competitive salary and comprehensive benefits package. • Opportunities for continuous career growth and development. • Exposure to cutting-edge technologies and advanced cybersecurity practices. • A dynamic, enjoyable work environment that recognizes and celebrates exceptional work. • Straightforward and transparent policies. Join us at CYGNVS and become a crucial part of a team that values innovation, excellence, and enjoyment in crafting exceptional products. If you're fervent about software engineering and ready to make a significant impact, apply now