Executive Customer Service (English and Russian Language Support) ×

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Job Description

The Responsibilities of the Role:

• To provide assistance and resolve telephone enquiries, problems or complaints from customers relating to a range of specified client products or services.
• To work as part of a team of Customer Service Executives and Assistant Manager.
• Using appropriate listening and troubleshooting skills to gather the relevant information relating to the customer’s concerns.
• To work to agreed productivity and quality standards (e.g. log-on time, talk time, customer satisfaction monitors).
• To ensure information is captured on internal systems so that colleagues can understand what has occurred and has been agreed to on the call.
• To make any ad-hoc outgoing calls to customers as required.
• To participate fully in the team, taking part in regular team meetings and buzz sessions, giving feedback and ideas to colleagues and to the Assistant Manager.
• To respond positively and openly to feedback from the Assistant Manager and colleagues and put into practice advice on how to improve.
• To escalate any unresolved issues that cannot be completed within the agreed procedures.
• To undertake any administration tasks delegated by the Assistant Manager.

Skill Requirements:

• Degree in any discipline.
• Good command of spoken and written English and Russian; where the positions requires native language support, the Executive-Customer Service will need to be a Degree holder in any discipline and be required to have an excellent command of written and spoken native language and spoken English (basic)
• Proficient in MS Office.
• Customer service oriented preferably with at least 1 year working experience in customer service.
• Display excellent communication, problem solving and people skills.
• Able to work independently as well as a team player.
• Willing to work shifts.

The Package :

• Basic salary RM3500.
• Annual Leave 15 days / Medical Leave 14 days.
• Medical and hospitalization coverage.

Experience Required :

• Associate

Location :

• Kuala Lumpur, WP, Malaysia.

Employment Type :

• Full Time.