Parts Advisor 5020-JED - N-5020-0002

Jeddah, Saudi Arabia After Sales Services 19 October 2023 Job Description Assist in the sales functions for the assigned specific portfolio by delivering sales strategies. Adheres to the company mission, vision, and values by following the application of a standard operating procedures. Responsible for the delivery of the specific portfolio goals by direct engagement with customers to achieve targets as required by the specific portfolio. Responsibilities & Duties

1. Executes daily parts sales activities and efficient sales process by engaging and coordinating business plans with the sales team determined by the IED management in following standard sales procedures.
2. Performs parts sales activities to ensure that the parts business’ performances are met by following stipulated action in conjunction with the strategies of the management, whenever required.
3. Responsible for identifying and meeting customer needs and ensuring customers are satisfied by providing efficient service through Guest First mindset and performing essential obligations as per the contract of employment.
4. Submits daily sales performance report to the Sales Supervisor for consolidation, review and appropriate action of the business portfolio management.
5. Receives customer complaints and elevates unsettled issues that require support from the Parts Sales team to maintain customer satisfaction.
6. Meets with the Parts Sales Supervisor for updates on product knowledge through regular discussion and sharing information to enhance confidence and performance.
7. Assists in the stock taking activities and ensures that they are done as per laid down processes and are completed on specified time to ensure on time and prompt delivery of parts to the end-users.
8. Coordinates the invoicing and payments process by following the standard operating procedures in order to complete the transactions in an accurate and timely manner.
9. Sends Parts Sales or Credit invoice to Parts Supervisor for immediate release of required spare parts to the customer or guest.

1. 2 years of experience

1. Bachelors

1. Customer Service
2. Sales and Marketing
3. Interpersonal & Communication
4. Microsoft Office
5. Planning & Organizing
6. Analytical

1. Medical Test
2. Education Verification
3. Criminal/Police Clearance