Front Desk Agent
Full time
at Rotana Hotels & Resorts
in
Qatar
Posted on September 12, 2024
Job details
Job Description We are currently looking for dynamic and self-motivated Front Office professionals who want to move their careers forward. As a Front Desk Agent, you are responsible for providing professional and customer-focused service to our guests, ensuring their stay will become a memorable experience. Your role will include key responsibilities such as:
- Provide prompt, courteous, and efficient service to all guests to achieve a high level of customer satisfaction through personalized service from arrival till departure.
- Ensure guests are personally greeted by name, if known, and escorted to their room to make them feel expected and welcomed.
- Conduct in-room and hotel familiarization and assist guests with hotel activity inquiries/requests.
- Maintain an up-to-date knowledge of hotel information and local services, including operating hours, promotions, events, attractions, and any allied information to respond to guest queries.
- Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels.
- Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies, and procedures.
- Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems.
- Maintain the privacy of all guests by ensuring that no details of the guests are disclosed.
- Demonstrate a complete understanding of the hotel’s policies, procedures, and service standards and have full knowledge of the hotel facilities and happenings.
- Understanding the Job
- Taking Responsibility
- Recognizing Differences
- Customer Focus
- Adaptability
- Teamwork
Apply safely
To stay safe in your job search, information on common scams and to get free expert advice, we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organization working to combat job scams.
