Agent: Merchant Support (Business Banking)
Full time
at Capitec Bank Ltd.
in
South Africa
Posted on September 11, 2024
Job details
Agent: Merchant Support (Business Banking)
We're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:- To see what life at Capitec is all about and complete a short assessment, please click here!
- Once you have completed the above finalize your application by clicking apply below.
Responsibilities
- To provide 24/7 real- and non-real-time support to Capitec Bank Merchants; Employer Salary Transfer Facility (ESTF) clients and Merchant Services Field staff through inbound and outbound telephone calls and other communication channels.
Experience
MINIMUM:- School leavers are eligible to apply for this role.
- Customer service experience and administration in a Business Services environment
- Technical Support via a call centre
- 1 - 2 years inbound and outbound contact centre experience
Qualifications (Minimum)
- Grade 12 National Certificate / Vocational in Grade 12 National Certificate
Qualifications (Ideal or Preferred)
- Certification in Communication
Knowledge
MINIMUM:- School leavers are required to have subjects related to business management or communication.
- Call centre processes and procedures.
- Customer care and service protocol
- Technical knowledge (systems and software)
- Understanding of business services banking products.
Skills
- Communication Skills
- Attention to Detail
- Interpersonal & Relationship management Skills
- Computer Literacy (MS Word, MS Excel, MS Outlook)
Conditions of Employment
- Clear criminal and credit record
- Willing to work regular shifts or weekends or rotational standbys
Apply safely
To stay safe in your job search, information on common scams and to get free expert advice, we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organization working to combat job scams.
