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Ireland's most trusted electrical and technology retailer
For over 55 years we have been dedicated to Delivering, Installing, and Demonstrating the latest home appliances and technology solutions to our valued customers. As an official Guaranteed Irish member, we are committed to supporting local jobs and communities in Ireland for many years to come. Our first DID store opened in Mountjoy Square in 1968, marking the beginning of a journey that has seen us expand to over 400 employees working in 23 stores nationwide and online at did.ie . At DID, we take pride in our reputation for delivering excellent customer service and the best prices. Our team consistently goes the extra mile to ensure customers leave our stores with products that precisely meet their needs, offering unparalleled customer service and after-sales advice, as evidenced by over 25,000 customer reviews on our Trustpilot and a rating of Excellent. We offer a nationwide delivery service (ROI only) and a complimentary click-and-collect option, allowing you to order online and conveniently pick up your items at your local DID Electrical store. Our professional installation service guarantees a hassle-free setup of your new appliances to the highest standards. To promote sustainability, we also provide free recycling of all old electrical appliances. So, whether you are walking through the doors of one of our 23 stores or browsing from the comfort of your home, we guarantee the best in customer service, advice, support and an extensive range of quality products at the most competitive prices. In addition, our Commercial Department delivers superior product sourcing, pricing and account management to the residential, hospitality and education sectors in Ireland. Whether you are a landlord, a property developer, a builder, an architect or you're sourcing appliances, TVs, or technology for commercial use, our dedicated team will look after everything from sourcing the best products at unbeatable prices to arranging nationwide delivery and professional installations. Same-Day click & collect Fast & reliable delivery Finance available Installation & recycling Guaranteed Irish Price match guaranteeSearch
Browse here Browse here #J-18808-LjbffrApply safely
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=> '1', 'published' => '1', 'show' => '1' ), 'malaysia' => array( 'name' => 'Malaysia', 'country_id' => '149', 'country_code' => 'my', 'slug' => 'malaysia', 'global_location_id' => '131', 'rel_gloc_ids' => '131,131,980,1051', 'currency' => 'MYR', 'currency_name' => 'Ringgit', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Asia/Kuala_Lumpur', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'nepal' => array( 'name' => 'Nepal', 'country_id' => '159', 'country_code' => 'np', 'slug' => 'nepal', 'global_location_id' => '151', 'rel_gloc_ids' => '151,981,1096,1097,1098', 'currency' => 'NPR', 'currency_name' => 'Nepalese Rupee', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Asia/Kathmandu', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'nigeria' => array( 'name' => 'Nigeria', 'country_id' => '155', 'country_code' => 'ng', 'slug' => 'nigeria', 'global_location_id' => '158', 'rel_gloc_ids' => '158,995,996,997,1095', 'currency' => 'NGN', 'currency_name' => 'Nigerian Naira', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Africa/Lagos ', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'newzealand' => array( 'name' => 'New Zealand', 'country_id' => '162', 'country_code' => 'nz', 'slug' => 'newzealand', 'global_location_id' => '155', 'rel_gloc_ids' => '155,998,999,1080,1081,1082,1083', 'currency' => 'NZD', 'currency_name' => 'New Zealand Dollar', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Pacific/Auckland', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'brasil' => array( 'name' => 'Brasil', 'country_id' => '29', 'country_code' => 'br', 'slug' => 'brasil', 'global_location_id' => '30', 'rel_gloc_ids' => '30,1000,1001,1002,1003,1004,1005,1006,1007,1008,1009,1010,1011,1012,1013', 'currency' => 'BRL', 'currency_name' => 'Brazilian Real', 'languages' => 'pt', 'default_language' => 'pt', 'country_time_zone' => 'America/Sao_Paulo', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'portugal' => array( 'name' => 'Portugal', 'country_id' => '175', 'country_code' => 'pt', 'slug' => 'portugal', 'global_location_id' => '174', 'rel_gloc_ids' => '174,1014,1015,1087,1088,1089,1090', 'currency' => 'EUR', 'currency_name' => 'Euro', 'languages' => 'pt', 'default_language' => 'pt', 'country_time_zone' => 'Europe/Lisbon', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'canada' => array( 'name' => 'Canada', 'country_id' => '36', 'country_code' => 'ca', 'slug' => 'canada', 'global_location_id' => '38', 'rel_gloc_ids' => '38,1019,1020,1021,1022,1023,1024,1025', 'currency' => 'CAD', 'currency_name' => 'Canadian Dollar', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Canada/Saskatchewan', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'united-states' => array( 'name' => 'United States', 'country_id' => '221', 'country_code' => 'us', 'slug' => 'united-states', 'global_location_id' => '227', 'rel_gloc_ids' => '227,1314,1315,1316,1317,1318,1319,1320,1321,1322,1323,1324,1325,1326', 'currency' => 'USD', 'currency_name' => 'US Dollar', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'America/New_York', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'angola' => array( 'name' => 'Angola', 'country_id' => '9', 'country_code' => 'ao', 'slug' => 'angola', 'global_location_id' => '6', 'rel_gloc_ids' => '6,1016,1091,1092,1093,1094', 'currency' => 'AOA', 'currency_name' => 'Angolan Kwanza', 'languages' => 'pt', 'default_language' => 'pt', 'country_time_zone' => 'Africa/Luanda', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'australia' => array( 'name' => 'Australia', 'country_id' => '14', 'country_code' => 'au', 'slug' => 'australia', 'global_location_id' => '13', 'rel_gloc_ids' => '13,1026,1027,1028,1029,1030', 'currency' => 'AUD', 'currency_name' => 'Australian Dollar', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Australia/Melbourne', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'kenya' => array( 'name' => 'Kenya', 'country_id' => '108', 'country_code' => 'ke', 'slug' => 'kenya', 'global_location_id' => '112', 'rel_gloc_ids' => '112,1031,1032,1075,1076,1077,1078,1079', 'currency' => 'KES', 'currency_name' => 'Kenyan Shilling', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Africa/Nairobi', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'ghana' => array( 'name' => 'Ghana', 'country_id' => '78', 'country_code' => 'gh', 'slug' => 'ghana', 'global_location_id' => '83', 'rel_gloc_ids' => '83,1033,1034,1072,1073,1074', 'currency' => 'GHS', 'currency_name' => 'Ghanaian Cedi', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Africa/Accra', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'ireland' => array( 'name' => 'Ireland', 'country_id' => '98', 'country_code' => 'ie', 'slug' => 'ireland', 'global_location_id' => '104', 'rel_gloc_ids' => '104,104,387,388,389,390,391,392,393,394,395,396,397,398,399,400,401,402,403,404,405,406,407,408,409,410,411,412,413,414,415,416', 'currency' => 'EUR', 'currency_name' => 'Euro', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Europe/Dublin', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'vietnam' => array( 'name' => 'Vietnam', 'country_id' => '229', 'country_code' => 'vn', 'slug' => 'vietnam', 'global_location_id' => '234', 'rel_gloc_ids' => '234,1170,1171', 'currency' => 'VND', 'currency_name' => 'Vietnamese Dong', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Asia/Ho_Chi_Minh', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'cyprus' => array( 'name' => 'Cyprus', 'country_id' => '51', 'country_code' => 'cy', 'slug' => 'cyprus', 'global_location_id' => '55', 'rel_gloc_ids' => '55,1230,1231,1232,1233', 'currency' => 'EUR', 'currency_name' => 'Euro', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Europe/Nicosia', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'malta' => array( 'name' => 'Malta', 'country_id' => '144', 'country_code' => 'mt', 'slug' => 'malta', 'global_location_id' => '134', 'rel_gloc_ids' => '134,1255,1254,1253,1252,1251,1250,1249,1248', 'currency' => 'EUR', 'currency_name' => 'Euro', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Europe/Malta', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'maldives' => array( 'name' => 'Maldives', 'country_id' => '146', 'country_code' => 'mv', 'slug' => 'maldives', 'global_location_id' => '132', 'rel_gloc_ids' => '132,1172', 'currency' => 'MVR', 'currency_name' => 'Maldivian rufiyaa', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Indian/Maldives', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'turkey' => array( 'name' => 'Turkey', 'country_id' => '213', 'country_code' => 'tr', 'slug' => 'turkey', 'global_location_id' => '219', 'rel_gloc_ids' => '219,1173,1174,1175,1176', 'currency' => 'TRY', 'currency_name' => 'Turkish lira', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Europe/Istanbul', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'thailand' => array( 'name' => 'Thailand', 'country_id' => '206', 'country_code' => 'th', 'slug' => 'thailand', 'global_location_id' => '213', 'rel_gloc_ids' => '213,1177', 'currency' => 'THB', 'currency_name' => 'Baht', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Asia/Bangkok', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'hong-kong' => array( 'name' => 'Hong Kong', 'country_id' => '91', 'country_code' => 'hk', 'slug' => 'hong-kong', 'global_location_id' => '97', 'rel_gloc_ids' => '97', 'currency' => 'HKD', 'currency_name' => 'Hong Kong dollar', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Asia/Hong_Kong', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'germany' => array( 'name' => 'Germany', 'country_id' => '53', 'country_code' => 'de', 'slug' => 'germany', 'global_location_id' => '82', 'rel_gloc_ids' => '82,1178,1179,1180,1181,1182,1183,1184,1185,1186,1187', 'currency' => 'EUR', 'currency_name' => 'Euro', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Europe/Berlin', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'netherlands' => array( 'name' => 'Netherlands', 'country_id' => '157', 'country_code' => 'nl', 'slug' => 'netherlands', 'global_location_id' => '152', 'rel_gloc_ids' => '152,1188,1189,1190,1191,1192,1193', 'currency' => 'EUR', 'currency_name' => 'Euro', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Europe/Amsterdam', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'japan' => array( 'name' => 'Japan', 'country_id' => '107', 'country_code' => 'jp', 'slug' => 'japan', 'global_location_id' => '108', 'rel_gloc_ids' => '108,1327,1328,1329,1330,1331,1332,1333,1334,1335,1336,1337', 'currency' => 'YEN', 'currency_name' => 'Japanese yen', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Search Results Web results Asia/Tokyo', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'global' => array( 'name' => 'Global', 'country_id' => (int) 251, 'country_code' => 'on', 'slug' => 'global', 'global_location_id' => '275', 'rel_gloc_ids' => '275', 'currency' => 'USD', 'currency_name' => 'US Dollar', 'languages' => 'en,ar', 'default_language' => 'en', 'country_time_zone' => null, 'job_location' => '0', 'published' => '1', 'show' => '1' ) ), 'currentLocation' => array( 'name' => 'UAE', 'country_id' => '2', 'country_code' => 'ae', 'slug' => 'uae', 'global_location_id' => '225', 'rel_gloc_ids' => '251,250,249,248,247,246,245,244,225', 'currency' => 'AED', 'currency_name' => 'UAE Dirham', 'languages' => 'en,ar', 'default_language' => 'en', 'country_time_zone' => 'Asia/Dubai', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'cityLists' => array( (int) 0 => array( 'name' => 'Dubai', 'slug' => 'dubai' ), (int) 1 => array( 'name' => 'Abu Dhabi', 'slug' => 'abu-dhabi' ), (int) 2 => array( 'name' => 'Ras al Khaimah', 'slug' => 'ras-al-khaimah' ), (int) 3 => array( 'name' => 'Al Ain', 'slug' => 'al-ain' ), (int) 4 => array( 'name' => 'Sharjah', 'slug' => 'sharjah' ), (int) 5 => array( 'name' => 'Fujairah', 'slug' => 'fujairah' ), (int) 6 => array( 'name' => 'Ajman', 'slug' => 'ajman' ), (int) 7 => array( 'name' => 'Umm Al Quwain', 'slug' => 'umm-al-quwain' ) ), 'menuState' => 'loggedoutmenu', 'showCVReviewLink' => true, 'profileInfo' => array( 'locations' => array( (int) 2 => 'UAE' ), 'searchKey' => '', 'guest' => (int) 1, 'jobCount' => '28509', 'contributedJobCount' => '24', 'courseCount' => null ), 'environment' => 'production', 'langUrlPrefix' => '', 'langUrl' => 'https://jobs.laimoon.com/', 'themeUrl' => 'https://jobs.laimoon.com/', 'siteUrl' => 'https://jobs.laimoon.com/', 'staticUrl' => 'https://cdn.laimoon.com/jobs/', 'langCode' => 'en', 'pageScripts' => array( (int) 0 => 'page_script' ), 'pageName' => 'externalview', 'courseUrl' => 'https://courses.laimoon.com/', 'onlineCourses' => array( (int) 0 => array( 'Course' => array( [maximum depth reached] ), 'CourseProvider' => array( [maximum depth reached] ), 'CourseTranslation' => array( [maximum depth reached] ), 'Profile' => array([maximum depth reached]) ), (int) 1 => array( 'Course' => array( [maximum depth reached] ), 'CourseProvider' => array( [maximum depth reached] ), 'CourseTranslation' => array( [maximum depth reached] ), 'Profile' => array([maximum depth reached]) ) ), 'job' => array( 'Job' => array( 'id' => '44220633', 'contact_id' => '3773199', 'recruiter_id' => '74726', 'job_function_id' => null, 'title' => 'Sales Advisor', 'vacancies' => null, 'job_type_id' => null, 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<p> Smart Payments </p><ul><li> SumUp </li><li> Accessories </li> </ul> <h3> Ireland's most trusted electrical and technology retailer </h3> <p> For over 55 years we have been dedicated to Delivering, Installing, and Demonstrating the latest home appliances and technology solutions to our valued customers. As an official <strong> Guaranteed Irish </strong> member, we are committed to supporting local jobs and <br> communities in Ireland for many years to come. </p><p> Our first DID store opened in Mountjoy Square in 1968, marking the beginning of a journey that has seen us expand to over 400 employees working in 23 stores nationwide and online at did.ie . </p><p> At DID, we take pride in our reputation for delivering excellent customer service and the best prices. 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To promote sustainability, we also provide free recycling of all old electrical appliances. </p><p> So, whether you are walking through the doors of one of our 23 stores or browsing from the comfort of your home, we guarantee the best in customer service, advice, support and an extensive range of quality products at the most competitive prices. </p><p> In addition, our Commercial Department delivers superior product sourcing, pricing and account management to the residential, hospitality and education sectors in Ireland. 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It is also well suited for those who are already working and would like to take certification for further career progression.<br /> <br /> Earning Vskills Customer Care Manager Certification can help candidate differentiate in today's competitive job market, broaden their employment opportunities by displaying their advanced skills, and result in higher earning potential.<br /> <br /> <strong>Who will benefit from taking Customer Care Manager Certification?</strong><br /> Job seekers looking to find employment in web development, or IT departments of various companies, students generally wanting to improve their skill set and make their CV stronger and existing employees looking for a better role can prove their employers the value of their skills through this ;<br /> <br /> <strong>Benefits of Certification</strong> <ul> <li><strong>Government certification</strong></li> <li>Certification valid for life</li> <li>Lifelong e-learning access</li> <li>Learning Hours: 12+ hrs</li> </ul> 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It is also well suited for those who are already working and would like to take certification for further career progression.<br /> <br /> Earning Vskills Customer Care Manager Certification can help candidate differentiate in today's competitive job market, broaden their employment opportunities by displaying their advanced skills, and result in higher earning potential.<br /> <br /> <strong>Who will benefit from taking Customer Care Manager Certification?</strong><br /> Job seekers looking to find employment in web development, or IT departments of various companies, students generally wanting to improve their skill set and make their CV stronger and existing employees looking for a better role can prove their employers the value of their skills through this ;<br /> <br /> <strong>Benefits of Certification</strong> <ul> <li><strong>Government certification</strong></li> <li>Certification valid for life</li> <li>Lifelong e-learning access</li> <li>Learning Hours: 12+ hrs</li> </ul> <br /> <strong>How It Works</strong> <ol> <li>Select Certification & Register</li> <li>Receive Online e-Learning Access (LMS)</li> <li>Take exam online anywhere, anytime</li> <li>Get certified & Increase Employability</li> </ol> <strong>Test Details</strong> <ul> <li>Duration: 60 minutes</li> <li>No. of questions: 50</li> <li>Maximum marks: 50, Passing marks: 25 (50%).</li> <li>There is NO negative marking in this module.</li> <li>Online exam.</li> </ul> <br /> <br /> <strong>TABLE OF CONTENT</strong><br /> <br /> <strong>Customer Expectations</strong> <ul> <li>What is customer expectations</li> <li>Customer Expectations Relevance</li> <li>Types of Expectations</li> <li>Expectations Model</li> <li>Managing Expectations</li> <li>New-Age Customer Expectations</li> <li>Customer Feedback</li> <li>Handling Customer Expectations</li> </ul> <strong>Customer Needs</strong> <ul> <li>Consumer Need</li> <li>Understanding Customer Needs</li> <li>Hulls Drives Reduction Theory</li> <li>Maslow’s 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<strong>Organisation Culture</strong> <ul> <li>Overview of Organization Culture</li> <li>Characteristics of Organization Culture</li> <li>Functions of Organisation Culture</li> <li>Liability of Organisation Culture</li> <li>Organisational Socialisation</li> <li>Mentorship</li> </ul> <strong>Individual Behaviour</strong> <ul> <li>Integrated Human Behaviour Model</li> <li>Factors Influencing Individual Behaviour</li> <li>Self Concept & Self Esteem</li> <li>Emotional Intelligence</li> </ul> <strong>Motivating Team Members</strong> <ul> <li>What is Motivation</li> <li>Theories of Motivation</li> <li>Key Strategies of Motivation</li> <li>How to Boost Motivation</li> <li>Motivational Drives</li> </ul> <strong>Conflict and Negotiation Management</strong> <ul> <li>Overview of Conflict</li> <li>Types of Conflict</li> <li>Causes of Conflict</li> <li>Conflict Management Technique</li> <li>Negotiation and Conflict</li> <li>Negotiation Basics</li> <li>Preparing for the Negotiation Process</li> <li>The Seven Basic Steps in Negotiation</li> <li>Best Alternative to a Negotiated Agreement (BATNA)</li> <li>Tactics for Negotiation Process</li> </ul> <strong>Customer Service Quality</strong> <ul> <li>Service Quality Basics</li> <li>Service-Profit Chain</li> <li>Quality Standards in Customer Service</li> <li>Service Metrics for Customer Service</li> <li>Service Quality Management Tools</li> <li>Lean and Service Quality</li> <li>Customer Experience and Service Blueprinting</li> <li>CRM</li> <li>Popular CRM Tools</li> <li>Customer Service Excellence</li> </ul> <strong>Customer Service Leadership</strong> <ul> <li>Customer Service Strategy</li> <li>Customer Advocacy</li> <li>Managing a Customer Service Team</li> <li>Leading a Customer Service Team</li> <li>Quick Fixes to Attain Excellent Customer Service</li> <li>Building Customer Loyalty</li> <li>Customer Retention</li> <li>Winning Back a Lost Customer</li> <li>Calculating the Value and ROI of Customer Service</li> <li>Future Trends 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'external_job_description' => '<p> - | / Save up to % Save % Save up to Save Sale Sold out In stock <ul><li> Student Deals </li><li> Home Appliances Home Appliances <ul><li> Washing Machines Washing Machines <ul><li> Freestanding Washing Machines </li><li> Integrated Washing Machines </li><li> Laundry Accessories </li><li> Buying Guide </li> </ul> </li><li> Dishwashers Dishwashers <ul><li> Freestanding Dishwashers </li><li> Integrated Dishwashers </li><li> Buying Guide </li> </ul> </li><li> Tumble Dryers Tumble Dryers <ul><li> Condenser Dryers </li><li> Vented Dryers </li><li> Heat Pump Dryers </li><li> Buying Guide </li> </ul> </li><li> Washer Dryers Washer Dryers <ul><li> Freestanding Washer Dryers </li><li> Integrated Washer Dryers </li><li> Buying Guide </li> </ul> </li><li> Fridge Freezers Fridge Freezers <ul><li> Freestanding Fridge Freezers </li><li> Integrated Fridge Freezers </li><li> American Fridge Freezers </li><li> Multi-Door Fridge Freezers </li><li> Buying Guide </li> 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</li><li> Accessories </li> </ul> <h3> Ireland's most trusted electrical and technology retailer </h3> <p> For over 55 years we have been dedicated to Delivering, Installing, and Demonstrating the latest home appliances and technology solutions to our valued customers. As an official <strong> Guaranteed Irish </strong> member, we are committed to supporting local jobs and <br> communities in Ireland for many years to come. </p><p> Our first DID store opened in Mountjoy Square in 1968, marking the beginning of a journey that has seen us expand to over 400 employees working in 23 stores nationwide and online at did.ie . </p><p> At DID, we take pride in our reputation for delivering excellent customer service and the best prices. Our team consistently goes the extra mile to ensure customers leave our stores with products that precisely meet their needs, offering unparalleled customer service and after-sales advice, as evidenced by over 25,000 customer reviews on our Trustpilot and a rating of Excellent. </p><p> We offer a nationwide delivery service (ROI only) and a complimentary click-and-collect option, allowing you to order online and conveniently pick up your items at your local DID Electrical store. </p><p> Our professional installation service guarantees a hassle-free setup of your new appliances to the highest standards. To promote sustainability, we also provide free recycling of all old electrical appliances. </p><p> So, whether you are walking through the doors of one of our 23 stores or browsing from the comfort of your home, we guarantee the best in customer service, advice, support and an extensive range of quality products at the most competitive prices. </p><p> In addition, our Commercial Department delivers superior product sourcing, pricing and account management to the residential, hospitality and education sectors in Ireland. 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Hiring company
DID Electrical
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