Technical Support Engineer - VDP & VoIP
Job details
Be a part of People's Company and kick start your career and decide "What's Your Next." Cavitak is a Value Added Technology Distribution Company , our Head Office is situated in Ahmedabad, Gujarat and our valuable team is in PAN India. Our work is divided into various verticals and distribution is our major vertical. Position Overview: We are seeking a highly skilled Technical Support Engineer specializing in Intrusion and IP Video Door Phone (VDP) systems to join our team. As a Technical Support Engineer, you will be responsible for providing expert technical assistance and support to customers, dealers, and field technicians in resolving technical issues related to our intrusion and IP VDP products. Responsibilities:
- Provide technical support to customers, dealers, and field technicians through various channels, including phone, email, and remote access tools.
- Diagnose and troubleshoot technical issues related to intrusion and IP VDP systems, including hardware, software, and network components.
- Collaborate with cross-functional teams, including product OEM teams to resolve complex technical problems and implement effective solutions.
- Conduct remote diagnostics to identify system faults and guide customers through appropriate troubleshooting and resolution steps.
- Create and maintain detailed technical documentation, including troubleshooting guides, knowledge base articles, and FAQs.
- Assist the training department in developing and delivering technical training programs for customers, dealers, and internal teams.
- Ensure accurate and timely recording of customer interactions, technical issues, and resolutions in the support ticketing system.
- Diploma or bachelor's degree in engineering, Computer Science, or a related technical field
- Proficient in troubleshooting intrusion and IP VDP system issues, including knowledge of network protocols, IP configurations, and video management software.
- Customer-centric mindset with a focus on delivering exceptional support and ensuring customer satisfaction.
- Familiarity with industry standards and protocols, such as SIP, ONVIF, RTSP, TCP/IP, and PoE.
- Willingness to travel occasionally for on-site visits, installations, and training sessions.
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