Senior Python Support Engineer

Job Title: Senior Python Support Engineer Work Location: Bangalore (Whitefield) Minimum experience: 5+ years of core IT experience Spoken Language: Good Spoken English (must) Work Hours: Full-time (rotational shift) Work Mode: Work from office Reporting to: Chairman About the business:- Red Education is one of the highest awarded I.T. technical training companies globally. Our reviews and customer feedback are exceptionally high. Check us out on our website About the role:- Thanks to our rapid expansion worldwide, we have an exciting new opportunity for Senior Python Support Engineer / Senior Support Engineer, based in our Bangalore office.  Work for a business that is expanding rapidly on a global scale  Future proof your IT career in a booming sector  Deliver critical solutions that organisations need to survive  Empower people through learning  Help protect business and infrastructure against cyber-crime  Get the support, training and leadership you need to thrive The successful applicant must:  Have advanced PYTHON skills and security skills with knowledge of VMware, Virtualization On-call: When the Australian & Indian Support Engineer isn’t available, from 5.00 pm IST and occasionally at weekends to manage the build process Purpose of the position: To support internal IT services and particularly labs for Americas, and other regions and also support trainers with any lab escalations. Responsibilities & duties: Responsibility 1 – Support the labs  Work to support trainers and resolve issues in our major lab environments (including F5 Networks, Check Point, Palo Alto Networks, Nutanix, Paessler etc)  Develop the various python scripts that make up the Red Education lab environment.  Manage the labs independently if required take help of engineer in Australia.  Monitor the day to day performance of the labs.  Enter commands and verify proper system operation through observation to detect errors.  Follow change control processes Work Standard – Acknowledge an issue opened by a trainer within 10 minutes of receiving it. Resolved issues as quickly as possible so as not to affect classes. Responsibility 2 – Support Internal IT  Resolve any level 1 or level 2 issues by yourself. Escalate any level 3 issues to L3 support.  Field quesƟons pertaining to user inquiries regarding computer software or hardware and then present solutions. Work standard – acknowledge an issue opened by any staff member within 15 minutes of receiving it. A “can do” approach is critical to your success in this regard, as this is the company culture. Responsibility 3 – Development and ownership of lab environment to be more robust and support the business needs of Red Education  Develop the various Python scripts that make up the Red Education lab environment  Manage the images for the Lab Environment  Manage the lab build process if required on Saturday or Sunday Work standard – Manage and develop the lab environment on a very tight budget. Responsibility 4 – Management & ownership of IT security of Red Education  Manage Firewall policy  Manage SAML and SSO connectivity on F5 APM  Manage Cloud security and connectivity for AWS, Google Cloud and BGUS Work Standard - Manage the security of the Red Education IT environment with an open policy for trainers to access systems but with a view to security for important company information on a tight budget. Essential qualifications and experience:  Strong VMWare Virtualisation Experience  Good Python coding experience – advance level Questions to be answered: 1) How many year of experience do you have into IT (Python / VMware) ?2) Are you currently located in Bangalore city, India ?3) Are you open to work from office, 5 days a week (rotation shift) ?4) What is your current CTC ?5) What is your expected CTC ?6) What is your Notice Period ? Next steps 1. Apply now by sending your CV and covering letter answering the above questions and providing your email address and contact number to niran.vasudev@rededucation.com 2. Follow Red Education on our social channels to learn more about the company and see the latest job ads: LinkedIn: Facebook: Instagram: Twitter / X: Joining:- Ideally “Immediate or 15 days” notice max Location:- Bangalore, Whitefield, India Work Environment:- Work from office Salary:- Good Salary and benefits