Customer Success Manager

£40,000 + £12,000 Bonus + Bens - Hybrid role I'm hiring a Customer Success Manager (renewals) on behalf of a London based ground breaking technology business that is revolutionizing the way enterprises build their applications . My client is an established global market leader in data technology, trusted by thousands of companies such as Banks, finance houses, insurance companies and government departments and most of the FTSE 250 and Fortune 500 . This is a thriving fast growth, scale up with plenty of opportunity for career development. ROLE

• Liaising with customers to ensure efficient renewals of existing licenses , preparing pricing and quotes as well as upselling to existing customers
• Proactively reaching out to existing customers via phone and email using the renewals sales cadence , while also ensuring inbound customer requests are responded to within 24 hours
• Scheduling and leading customer calls to understand customer requirements and close deals
• Manage a pipeline of up to 100 inbound opportunities a month.
• Working collaboratively with other sales department members, as well as the wider business (e.g. legal, operations)
• Finding trends that need to be actioned from gathering and analysing customer feedback
• Ensuring the CRM ( Salesforce) is up to date with correct and accurate information

• Sales/customer facing experience working with renewals ( software licensing / subscription in a SaaS business is preferred)
• Account Management working proactively with C-Level customers and Procurement.
• Working with a CRM ( Salesforce is preferred)
• Strong professional work ethic
• Deep understanding of what a real team player/net contributor is
• Tech savvy/interested
• Strong awareness of the power of a good sales department culture
• Fluency in English (written and spoken)
• Adaptable and innovative
• Competitive
• Curious and learning focused mindset