Service Fulfillment Technician
Full time
at Fort Knox Outsourcing
in
Nigeria
Posted on September 9, 2024
Job details
Job Title: Service Fulfillment Technician
Location: Abuja
Job Type: Full-time
Salary:
Duties and Responsibilities:
- Supervises laying of cables directly in trenches or string it through conduits running through trenches
- Conducts quality control of fibre project at all steps of implementation & acceptance in accordance with the following Fibre Optics OSP Parameter, (Manhole, Route Marker, HDPE & PVC Duct, Bridge Attachments, crossings (road, drainage, streams, etc.), Blowing & Pulling, Splicing, Joint Box, ODF / DDF, Site Entrance etc.
- Monitors and reports all assigned projects at dedicated sites and ensuring timely completion of projects with strict compliance of HSE policy procedures.
- Plans and schedules project timelines and milestones using appropriate tools.
- Proffers cost cutting strategies for each project while showing loyalty, honesty, transparency and dedication in daily duties.
- Ensures excellent customer relationship management; vendor management, and resolution of complicated community issues as well as other issues.
- Inspects, approves and signs-off all implementation and as-builtdrawings steps and documentation.
- Optimizes backbone performance and losses by reducing extra cable joints.
- Manages technical discussion and problem resolutions with vendor and contractor.
- Submits all progress reports and documentation requirements of the retail business in the project implementation process.
- Suggests value and service improvement initiatives to customers based on service fulfillment expertise and experience.
- Receives and manages service escalations from the Customer Experience and Advocacy unit, communicates the status and remediation plan and follows through till the issue is resolved.
- A Bachelor’s degree in Engineering, Computer Science, or an equivalent in working experience.
- A Master’s degree in Engineering, Computer Sciences or any other related field (preferred)
- Minimum of 5 years’ Service Fulfillment experience in the IT/Telecommunications field – Broadband Service Operations in particular.
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