Team Lead - Transitions
Job details
Metro Global Solution Center (MGSC) is internal solution partner for METRO, a €29.8 Billion international wholesaler with operations in 31 countries through 661 stores & a team of 93,000 people globally. Metro operates in a further 10 countries with its Food Service Distribution (FSD) business and it is thus active in a total of 34 countries. MGSC, location wise is present in Pune (India), Düsseldorf (Germany) and Szczecin (Poland). We provide IT & Business operations support to 31 countries, speak 24+ languages and process over 18,000 transactions a day. We are setting tomorrow’s standards for customer focus, digital solutions, and sustainable business models. For over 10 years, we have been providing services and solutions from our two locations in Pune and Szczecin. This has allowed us to gain extensive experience in how we can best serve our internal customers with high quality and passion. We believe that we can add value, drive efficiency, and satisfy our customers. Website: Company Size: 600-650 Headquarters: Pune, Maharashtra, India Type: Privately Held Inception: 2011 Job Description
- Handling multiple transitions and projects across MGBS (planning, tracking, periodic review, monitoring, risk management)
- Plan and schedule project deliverables, goals and milestones.
- Define requirements and plan project lifecycle deployment through coordination of project kickoff
- Stakeholder and customer management
- Supporting in FTE forecasting for new transitions and FTE billing
- Defines resources and schedule for project/program implementation
- Create strategies for proactive risk mitigation and contingency planning
- Manage Projects within the budgeted cost, timely escalation of issues and their resolutions
- Project Transparency – daily/weekly/monthly updates and project progress reported as per agreed schedule
- Supporting service management team and ensuring 100% accurate reporting as per agreed timelines
- Report Automation and drive efficiencies
- Identifying and working on new/existing projects leading to business efficiency
- Build strong customer relationship across all customer segments
- Identify potential risks & challenges and measures to mitigate them
- Drive Efficiencies & identify improvement areas wherever possible
- Supporting the team with the responsibility for mentoring & developing the potential talent pool
- To support, motivate & review team performance
- Ensuring discipline, professionalism & caring attitude within the team that helps foster a strong team
- Broad understanding of solutions that can be performed from a GSC
- Project Management aptitude and skills
- Excellent & Proactive communication skills both written & verbal
- Hands on with preparing presentations using MS PowerPoint
- Hands on with using MS Teams for collaboration
- Good office computing using MS Excel
- Solution oriented attitude
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