Operations Team Co-Ordinator

Job Vacancy - Operations Team Co-Ordinator Who we are At SwimTrek we are quite literally pioneers! We created the sector of open water swimming holidays, 20 years ago and we are still the largest worldwide in this fast-growing niche; now operating in over 45 locations around the globe. An innovative company within the ever-growing field of adventure travel we are continuously looking to develop our product while offering unique experiences that keep our guests happy! Operations Team Co-Ordinator We're looking for a proactive self-starter to be our new Operations Team Co-Ordinator . The Operations Team organises all of SwimTrek’s open water adventures – from recruiting, training the guides, organising equipment and health and safety to ensure our trips are delivered to the highest safety standards. This key role involves working within the Operations Team under the direction of the Travel & Logistics Manager to enable our trips to be safe, efficient, memorable, cost-effective and of course fun! A proactive self-starter you will be starting out your career in the leisure and tourism industry working in a busy and supportive team. The list of responsibilities should not be considered exhaustive. You may be required to undertake various other duties as reasonably required. Key responsibilities include Administrative

• Assisting the coordinating and forward planning the organisation and overall logistics of equipment.
• Co-ordination of the guides and equipment travel/postage arrangements to/from location.
• Ensuring all trip documentation is accounted for and correct including but not limited to;
• Collecting guides feedback weekly and actioning discrepancies
• Producing and sending guides contracts

• Undertaking guiding/trip familiarisation when required
• Supporting our international team of guiding staff and cost effectively and logically managing a portfolio of travel arrangements
• Troubleshooting travel complications for active departures/returns

• Undertaking guiding/trip familiarisation when required
• Organising location health and safety paperwork and auditing
• Coordinating and revising location-based Risk Assessments

• Being proactive in complaint handling and troubleshooting
• Supporting the Operations team in the handling of all and any incidents

• Purchasing and ordering equipment in line with the budget and with sustainability in mind
• Checking and tacking contractors invoices and payments.
• Coordination and authorisation of guide invoices and expenses

• A pro-active and organised individual, with a keen eye for detail.
• Able to use initiative and work independently as required.
• A team player, able to work under pressure and multi-task.
• Able to complete administrative and financial processes accurately.
• Friendly and enthusiastic, with strong interpersonal skills.
• Ability to work within a busy department.
• A good working knowledge of Microsoft Office
• Previous Experience in a similar role

• Hold a current Beach Lifeguard qualification
• First Aid at Work Qualification.
• To hold or be able to hold an RYA Powerboat Level 2 Qualification and International Certificate of Competency.
• Open water swimming experience.
• Experience working in a water safety capacity.

• Discounted travel
• Personal budget for sporting challenge/professional development
• Swim Coaching sessions
• Team away trips