Team Leader

Job Description

Dear Future Team Leader, The role requires you to supervise and coordinate daily activities amongst a team in order to achieve a smooth workflow. Are you someone who can:

• Manage costs/expenses within approved budget to achieve cost efficiencies.
• Engage with customers in a professional way as specified in the service standards and ensure customers' needs and expectations are understood in dealing with people processes.
• Resolve all customer queries efficiently and within agreed timelines regarding people enquiries.
• Plan and develop learning schedules for both normal programmes and projects and submit learning schedules for review and approval.
• Comply with governance in terms of legislative and audit requirements.
• Deliver exceptional service that exceeds customers' expectations through proactive, innovative, and appropriate solutions.
• Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SMEs, project managers, and senior staff members.
• Proactively supervise people to avoid customer breakdown by managing and resolving all customer queries efficiently and within agreed timelines.
• Provide an efficient administration service through careful and timely planning, reporting, and updating of all related information.
• Track, control, and influence activities with the specific aim to increase and improve operational efficiencies.
• Collate, manage, and report on daily/weekly/monthly operational progress as aligned to strategic objectives.
• Ensure appropriate skilling and adequate capacity of team members for adherence to operational and service standards.
• Manage performance, skills development, employment equity, talent, and culture of the team to improve innovation, achieve efficiencies, and increase competencies.
• Manage personal and team management development to increase own skills and competencies for the Team Leader function and future managerial growth opportunities.

You will be an ideal candidate if you have the following:

• Grade 12 or an NQF level 4.
• Minimum 3-5 years’ claims experience.
• Understanding of vendor management.
• Automotive spray painting knowledge & understanding is advantageous.
• Responsible for the Claims Procurement Team – productivity and performance.
• Execute, monitor, and manage all claims procurement related initiatives, processes, procedures, systems, and employees.
• Monitoring claims costs, client experience, service provider management, and contract management.
• Support Claims enablement strategic objectives.
• Internal stakeholder liaison – Finance Payments, Risk and Compliance, Claims, Sales, etc.
• Responsible for process & policy management.
• Identify opportunities to improve efficiency and client experience.
• Manage department operational expenses.
• Manage service provider relationships and performance.
• Implement approved procurement initiatives.
• Monthly reporting to Procurement Manager on all areas of responsibility.
• Manage remote and offsite teams.

You will have access to:

• Opportunities to network and collaborate.
• A challenging working environment.
• Opportunities to innovate.

We can be a match if you are:

• Adaptable and curious.
• Have a proven successful track record.
• Thrive in a collaborative environment.

Are you interested in taking the step? We look forward to engaging with you. All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

Job Details

Application Closing Date: 11/09/24 Introduce yourself to our recruiters and we will get in touch if there's a role that seems like a good match. Should you have any queries, please log it via MyQ.

About Us

MotoVantage provides value-add financial services solutions related to vehicle owners including individuals, OEMs, brokers, dealers, and businesses running large vehicle fleets. Products include maintenance and service plans, warranties, scratch and dent cover/repairs, tyre and rim cover, and credit life and shortfall cover. MotoVantage specializes in providing its clients with comprehensive solutions that ensure complete peace of mind while on the road. If you considered a career at MotoVantage, you would join a team of experienced, highly trained vehicle experts, customer care representatives, and sales professionals. The business is recognized for its specialist knowledge and service levels. #J-18808-Ljbffr