Product Manager

(Location: Remote - Canada, New Zealand, or a compatible timezone; the team is split between Toronto, Canada and New Zealand)About A2XA2X is the gold standard in ecommerce accounting automation for Amazon, Shopify, eBay, Etsy, and Walmart sellers. Beloved by 12,000+ scaling brands and the world's leading ecommerce accounting practices, A2X has over 2,500 5-star reviews across Shopify, Amazon, QuickBooks, and Xero app stores.The team that delivers our customer experience is 100% remote, with employees across North America, Europe, Australia, New Zealand, and more!We’re looking for individuals who dream big, work hard, are empathetic, and curious. Collaboration in a remote environment is at the heart of what we do. Through our shared work, we create a supportive, inclusive, and innovative environment. If this resonates with you, please continue reading...About the JobAs a Product Manager for our ecommerce accounting automation product for Shopify, you will be responsible for driving the product strategy, development, and lifecycle management for the leading product in its category. You will work closely with a cross-functional team, including engineering, design, marketing, sales, and customer success, to deliver innovative solutions that meet the needs of our users - working particularly closely with a split engineering team based both in New Zealand and Toronto.Key ResponsibilitiesProduct Strategy & Roadmap: Develop and own the product vision, strategy, and roadmap, ensuring alignment with business goals and customer needs.Customer Research & Insights: Engage with customers, prospects, and stakeholders to gather insights, identify pain points, and translate them into actionable product requirements and features.Feature Prioritization: Prioritize features and enhancements based on customer impact, business value, and technical feasibility. Make informed trade-offs to ensure timely and successful product releases.Product Development: Collaborate with engineering and design teams to define product requirements, user stories, and acceptance criteria. Manage the product development process, from concept to launch, ensuring high-quality deliverables. Manage customer beta test programs.Go-to-Market Strategy: Work closely with marketing and sales to develop go-to-market strategies, including pricing, positioning, and promotional activities that drive product adoption and revenue growth.Data-Driven Decision Making: Utilize data and analytics to monitor product performance, user engagement, and customer satisfaction. Make data-driven decisions to optimize the product and improve key metrics such as user retention and churn.Stakeholder Communication: Act as the primary point of contact for all product-related matters, providing regular updates to stakeholders on product status, timelines, and key metrics.Competitive Analysis: Stay informed about industry trends, competitive landscape, and emerging technologies. Identify opportunities for differentiation and growth within the eCommerce accounting space.User Experience: Ensure that the product delivers an intuitive user experience, focusing on ease of use, efficiency, and customer satisfaction.Key Required SkillsExperience: 5+ years of product management experience in a SaaS environment.Education: Bachelor’s degree in Computer Science or a related field.Technical Proficiency: Solid understanding of SaaS platforms, APIs, and modern web technologies. Ability to communicate effectively with engineering teams. Comfortable working with data, including SQL.Analytical Skills: Proficiency in using analytics tools like Google Analytics, Mixpanel, or similar to track product performance and user behaviour.Communication: Excellent written and verbal communication skills, with the ability to present complex ideas in a clear and concise manner.Leadership: Proven ability to lead cross-functional teams, manage multiple priorities, and deliver results in a fast-paced environment.Customer-Centric: Deep empathy for customers and a passion for solving their problems through innovative product solutions.Desirable SkillsEcommerce Accounting Domain Knowledge: Understanding of ecommerce accounting, including workflows, and integration with platforms like Shopify, Amazon, Xero, and QuickBooks, and the challenges faced by accountants and bookkeepers in this space.What you can expect from usImpactful Work: Play a key role in shaping the future of accounting software, working with Shopify - a fast growing and extremely dynamic platformOwnership and responsibility: You will be empowered to make a difference and share ideasCollaborative Environment: A collegial, global remote work environment that cares for one another, with physical meetups in Toronto and Auckland (when it’s possible!)