Job details
Job DescriptionThe Field Service Team Leader is a working supervisor responsible for delivering a first-class field service to Rotork clients through the leadership of a team of Field Service Technicians.Reporting to the National Service Manager, this person will be working approximately 30% of the position requiring direct supervision/management, development and compliance of the Field Service Technicians. The balance of the time (~70%) will be fulfilling day to day field service responsibilities: install, commission, inspect, maintain and repair actuators and associated equipment in customer’s plant/site. The opportunity this role provides will be to work in end user’s plant primarily in the Water and Wastewater, Power Generation, Petrochemical, Offshore and Onshore Oil and Gas Industries, meeting the client’s site rules, regulations and working hours. Depending on business levels, it will be required to cover 24hr on-call response.QualificationsExperience Requirements:Technical knowledge acquired by a recognized electrical or mechanical engineering qualification/apprenticeship or equivalent industry experience in a field-based role.Willingness and ability to travel frequently, up to 75%; maintain a valid passport and ability to enter the United States.Maintain a valid Class 5/Class G driver’s license and an acceptable driving record.Able to work non-standard hours and shift work as required by our customers schedules and defined in customer contracts.When required, ability to perform work in remote locations. This may be away from the normal region of responsibility, within or outside the country of employment, or on offshore facilities - duration of this work may range from a number of days to several weeks.Knowledge of and experience with the use of Microsoft Office®.Fluent in written and spoken English.The Successful Candidate:Ability to supervise and lead a team to meet company objectives, experience leading a team is preferredHigh level of self-motivation, independence and self-relianceTechnical experience and relevant knowledge of valves, actuators and digital control systems.Experience of working in a practical engineering environment.Ability to read and understand electrical, pneumatic and hydraulic schematic drawings and use a range of common test and calibration instruments, hand tools and electronic devices.Additional InformationRotork is the market-leading global flow control and instrumentation company, helping our customers manage the flow or liquids, gases and powders across many industries worldwide.Our purpose is Keeping the World Flowing for Future Generations.For over sixty years, the world has relied on us to create the things that keep everything moving. From oil and gas to water and shipping, pharmaceuticals and food- these are the flows on which our modern world depends.Today we're respected and admired for our people, performance and products. Our success flows from our commitment to engineering excellence, and that's what we will always pursue, safely and sustainably.Rotork is going through an exciting period of change and growth, building on our existing market success. It's a great time to join us and make an impact in shaping the future of our business
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The balance of the time (~70%) will be fulfilling day to day field service responsibilities: install, commission, inspect, maintain and repair actuators and associated equipment in customer’s plant/site. The opportunity this role provides will be to work in end user’s plant primarily in the Water and Wastewater, Power Generation, Petrochemical, Offshore and Onshore Oil and Gas Industries, meeting the client’s site rules, regulations and working hours. 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qualification is aimed at those already working in a wide variety of customer service settings, such as: hotels, banks, contact centres, restaurants and retail ; Learners will typically have responsibility for organising the delivery of customer service, resolving customer problems, managing team performance etc.<br /> <br /> Customer service impacts on all occupational sectors and this qualification could lead to a wide range of jobs in customer service, including: <ul> <li>Contract Centre Supervisor</li> <li>Customer Service Team Leader</li> <li>Customer Relations Advisor</li> <li>Hotel Manager</li> <li>Sales Manager</li> </ul> Global Edulink, is a leading training course provider in the UK, and has created this course to allow you to enhance your customer service skills and prove to employers and recruiters that you are capable of providing customer service duties to the highest standard.<br /> <br /> Our online course is so well designed you will feel that you are in the classroom! 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Diploma', 'slug' => 'upto-forty-hours-customer-service-global-edulink', 'external_link' => 'https://www.globaledulink.co.uk/course/customer-service-course-online/', 'summary' => 'A qualification like this will dramatically improve your CV and make you much more employable.<br /> <br /> This Customer Service course will enable you to develop knowledge and skills in key areas, such as: delivering customer service, customer retention, resolving customer problems, business principles, and managing own performance and professional development.<br /> <br /> This qualification is aimed at those already working in a wide variety of customer service settings, such as: hotels, banks, contact centres, restaurants and retail ; Learners will typically have responsibility for organising the delivery of customer service, resolving customer problems, managing team performance etc.<br /> <br /> Customer service impacts on all occupational sectors and this qualification could lead to a wide range of jobs in customer service, including: <ul> <li>Contract Centre Supervisor</li> <li>Customer Service Team Leader</li> <li>Customer Relations Advisor</li> <li>Hotel Manager</li> <li>Sales Manager</li> </ul> Global Edulink, is a leading training course provider in the UK, and has created this course to allow you to enhance your customer service skills and prove to employers and recruiters that you are capable of providing customer service duties to the highest standard.<br /> <br /> Our online course is so well designed you will feel that you are in the classroom! This course is comprised of professionally narrated e-Learning modules, interactive quizzes, tests and exams. All delivered through a system that you will have access to 24 hours a day, 7 days a week for 365 days (12 months). An effective support service and study materials will build your confidence to study effectively and guide you to secure your qualification.<br /> <br /> <strong>Course Curriculum</strong><br /> <br /> 1. Customer Service Principles<br /> 2. Customer Service Essentials<br /> 3. Setting Customer Service Goals & Objectives<br /> 4. Communication Skills for Customer Service<br /> 5. Customer Service Techniques<br /> 6. How to Manage Customer Service Team<br /> 7. Improving Your Customer Service Leadership<br /> 8. Leading Customer Service Team<br /> 9. Team Working and Team Building<br /> 10. Handling Customer Complains<br /> 11. How to Work with Unhappy Customers<br /> 12. How to Gain Back Lost Customers<br /> 13. Telephone Techniques<br /> 14. 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You will learn about the critical elements of customer service, understanding relationship with customers and its practices, setting goals and meeting expectations, dealing with difficult customers, challenges, stress, language barrier, etc. About the call center training, you will learn about listening skills, negotiation techniques, call center trends, etc. which will increase your key elements of customer service skills.<br /> <br /> <strong>COURSE CURRICULUM</strong><br /> <br /> <strong>Module 01</strong> <ul> <li>Communication Skills</li> <li>Dealing With Challenges Assertively</li> <li>Dealing With Difficult People</li> <li>Dealing With Stress</li> <li>Meeting Expectations</li> <li>Setting Goals</li> <li>Seven Steps to Customer Problem Solving</li> <li>Telephone Techniques</li> <li>The Fifth Critical Element – Measure It</li> <li>The Fourth Critical Element – Be a Problem Solver</li> <li>The Second Critical Element – Defined in Your Organization</li> <li>The Sixth Critical Element – Reinforce It</li> <li>The Third Critical Element – Given Life by the Employees</li> <li>What is Customer Service?</li> <li>Who Are Your Customers?</li> </ul> <strong>Module 02</strong> <ul> <li>Six Critical Elements</li> <li>Understanding Leadership</li> <li>Five Practices of Leadership</li> </ul> <strong>Module 03</strong> <ul> <li>Asking the Right Questions</li> <li>Close with Vocals</li> <li>Closing Down the Voice</li> <li>Cold and Warm Calls</li> <li>Developing a Script</li> <li>Did You Hear Me?</li> <li>It’s More Than Just a Phase</li> <li>Negotiation Techniques</li> <li>News from Within</li> <li>Perfecting the Script</li> <li>Phone Tag and Getting the Call Back</li> <li>Sales by Phone</li> <li>Saying No</li> <li>Staying Out of Voice Mail Jail</li> <li>Stress Busting</li> <li>Taking Messages</li> <li>This is My Mentor</li> <li>To Serve and Delight</li> <li>Verbal Communication Techniques</li> <li>What’s Missing in Telephone Communication?</li> <li>Who Are Your Customers?</li> </ul> <strong>Module 04</strong> <ul> <li>Building the Future</li> <li>Checklist for Success</li> <li>Considerations in Tool Selection</li> <li>Customer Relationship Management</li> <li>Evaluating and Reviewing Your Program</li> <li>Homegrown vs. Application Service Provider</li> <li>Requirement Driven Product Selection</li> <li>Strategies for Customer Retention</li> <li>The Development Team</li> <li>What CRM Is and Who It Serves</li> </ul> ', 'outline' => null, 'who_should_take_this_course' => '', 'eligibility' => 'Our Complete Customer Service Training is fully compatible with any kind of device. 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The balance of the time (~70%) will be fulfilling day to day field service responsibilities: install, commission, inspect, maintain and repair actuators and associated equipment in customer’s plant/site. The opportunity this role provides will be to work in end user’s plant primarily in the Water and Wastewater, Power Generation, Petrochemical, Offshore and Onshore Oil and Gas Industries, meeting the client’s site rules, regulations and working hours. Depending on business levels, it will be required to cover 24hr on-call response.QualificationsExperience Requirements:Technical knowledge acquired by a recognized electrical or mechanical engineering qualification/apprenticeship or equivalent industry experience in a field-based role.Willingness and ability to travel frequently, up to 75%; maintain a valid passport and ability to enter the United States.Maintain a valid Class 5/Class G driver’s license and an acceptable driving record.Able to work non-standard hours and shift work as required by our customers schedules and defined in customer contracts.When required, ability to perform work in remote locations. This may be away from the normal region of responsibility, within or outside the country of employment, or on offshore facilities - duration of this work may range from a number of days to several weeks.Knowledge of and experience with the use of Microsoft Office®.Fluent in written and spoken English.The Successful Candidate:Ability to supervise and lead a team to meet company objectives, experience leading a team is preferredHigh level of self-motivation, independence and self-relianceTechnical experience and relevant knowledge of valves, actuators and digital control systems.Experience of working in a practical engineering environment.Ability to read and understand electrical, pneumatic and hydraulic schematic drawings and use a range of common test and calibration instruments, hand tools and electronic devices.Additional InformationRotork is the market-leading global flow control and instrumentation company, helping our customers manage the flow or liquids, gases and powders across many industries worldwide.Our purpose is Keeping the World Flowing for Future Generations.For over sixty years, the world has relied on us to create the things that keep everything moving. 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Hiring company
Rotork
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