Supervisor, Satellite Emergency Department Clifton Medical Services Clifton Medical Services, A[...]

Supervisor, Satellite Emergency Department Clifton Medical Services

Department:Clifton Medical ServicesEntity:Aga Khan University HospitalLocation

Introduction

The Aga Khan University Hospital, in addition to its five Hospitals, creates access through its Outreach Services which include Clinical Laboratories, Outpatient Medical Centres, Pharmacy services, Home Health, and other services. Outreach Services are designed to provide primary to secondary healthcare services to patients near their homes and are present in several cities across Pakistan. Outpatient Medical Centres offer a range of specialty clinics including Family Medicine, Internal Medicine, Endocrinology, Dermatology, Gastroenterology, Cardiopulmonary, Orthopedics, Obstetrics and Gynecology, Pediatrics, and Physiotherapy, catering to children, adults, and elderly patients for general health checks or specific disease consultations.ResponsibilitiesMonitor the performance of all Receptionists handling cash in the assigned areas to ensure that it conforms to the revenue collection and cashiering protocol.Check Daily Revenue Reports to have an accurate record of all transactions and liaise with PBSD regarding any cash short/excess and corporate patients' queries in accordance with the revenue collection and cash protocols.Handle and resolve patient queries by taking periodic rounds to ensure the smooth functioning of the clinics and proactively keep customers satisfied with the services provided.Coordinate with support services departments for ensuring efficient continuity of operations.Ensure that appointments are confirmed and cancelled promptly for the smooth functioning of clinics.Supervise the pertinent activities for ensuring the timely availability of medical record files for all booked and un-booked patients at assigned clinics via bar-coded tallying.Contribute and supervise in achieving at least 90% positive indicator score in patients' satisfaction related aspects by being polite, helpful, efficient with a focus on CARR (Communication, Attitude, Respect & Caring and Responsiveness) behaviors.Oversee tasks peculiar to areas like guiding patients for diagnostic tests preparation, coordination with doctors for clinical summaries, and mailing of reports among others.Prepare a roster of the Satellite Emergency Department.Perform an audit trial of the Satellite Emergency Department.Support all administrative tasks in Consulting clinics & Satellite Emergency Department.RequirementsA Bachelor's degree, preferably in Business Administration or Management Science.At least two years of related experience in the service industry, preferably in a reputed healthcare organization.Good cash handling skills and the ability to perform multiple functions effectively while managing workload.Good communication skills in English and Urdu.Ability to effectively work in teams as well as independently.Good interpersonal skills and the ability to effectively deal with patients and their families.Proficiency in the use of computer applications and good at problem-solving.Willingness to work in shift duties.To Apply

Interested candidates should send their detailed CVs by email to human.resources@aku.edu and mention "Supervisor, Satellite Emergency Department Clifton Medical Services" in the subject line.Only shortlisted candidates will be contacted.Applications should be submitted byJuly 26, 2024 .#J-18808-Ljbffr