Department Manager (Home Centre)
Full time
at HealthCare Dynamics Gen. Trading Company W.L.L
in
Kuwait
Posted on September 6, 2024
Job details
- Develop, implement and maintain operational standards to a level of excellence throughout the store, in line with company policies and procedures.
- Monitor the handling of customer complaints in line with Home Centre policy.
- Monitor and continuously seek to understand commercial environment, local trading patterns, competitor activity and market trends in the retail sector and their impact in store.
- Set, monitor and continually seek to improve customer service standards within the store.
- Maintain strict levels of confidentiality with regard to all areas of the business particularly commercial information and personal details of employees.
- Implement and maintain a relevant induction program in line with company policy.
- Carry out regular and relevant in-store training and enroll staff on relevant Learning and Development courses.
- Maintain high standards of visual appearance throughout the store including all non-retail areas.
- Provide a safe and clean store environment for employees and customers.
- Maintain a high level of store security for company assets, cash, stock and employee property.
- Monitor sales performance against last year, last week and budget on a daily and weekly basis and communicate to staff.
- Ensure seasonal peaks, troughs and important trading/promotional events are taken account of when preparing forecasts and staff rosters.
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