Job details
Job Description
Senior Spot Coordinator - Dubai
Grow SPOT Revenue and margin through a dedicated resource. Focus on customer service and liaise closely to support field staff to drive timely estimation and turnaround of orders from estimation and quote creation to purchase order from the customer.
Key Responsibilities:
Support field staff / field service supervisors with proposal generation:
Obtain parts/sub/special pricing
Prepares estimate for approval in CPQ (with required input from field staff)
Generate proposal for approval
Send proposal to customer (Follow up for feedback and PO)
Log and track success
SPOT Turnover and Setup:
Verify customer information in CPQ/ePSF/FX
Generate work order
Ensure proper documentation is received, Purchase Order/Signed Document
Informs field of work order information, verifies schedule for delivery, communicates schedule to customer
SPOT Delivery:
Orders, receives, and coordinates all material for the job
Issues PO's, mobilizes, schedules subcontractors (w/ input from field)
During project, starts the process of ensuring all material/sub/others costs are processing and hit the job prior to closure (Follow up vendors/subs as needed to ensure costs are in)
Ensures 100% completion of work in the field with field staff
Finalizes work order to include all costs, work description, etc. are in.
Completes work order in FX (w/input from field team)
Verifies the work order is closed and exported in FX
SPOT Billing:
For larger or quoted SPOT jobs, sends detailed email to PBSC with specific billing instructions.
Monitors billing reports and unbilled items to ensure billing occurs in a timely manner
Follows up with customer (when needed) to ensure paperwork/invoice received.
Checks on satisfaction of job as needed.
Ensures cash collection and follows up on disputes as needed.
Qualifications and Skills:
Tertiary or technical trade qualifications recommended
3 years work experience required
Experience of Service & site processes
Excellent interpersonal & influencing skills
Knowledge of HON systems and processes
Strong organisational skills to achieve outcome
Able to remove / navigate obstacles to achieve outcomes
Provide a strong level of support for leadership and field staff
We Value:
Ability to develop and implement effective communication plans for internal/external customers
Excellent client interaction and communication skills
Proficient in English. An additional local language capability would be an advantage
Our offer:
A culture that fosters inclusion, diversity, and innovation in an international work environment
Market specific training and ongoing personal development.
Experienced leaders to support your professional development.
Equal opportunity statement:
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Join us now and be part of a global team of thinkers, innovators, dreamers, and doers who make the things that make the future!
#TheFutureIsWhatWeMakeIt
Additional Information:
JOB ID: HRD223088
Category: Customer Experience
Location: Emaar Buss.Park; Bld.2, Sheikh Zayed Road, Dubai, DUBAI, United Arab Emirates
Exempt
Job Requirements
None specified.
#J-18808-Ljbffr Management & Operations
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Hiring company
Confidential
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