Senior Records Support Specialist

Type : Fixed term Hours : Full time Location : Wellington Business Group : Survivor Experience Services Branch : Enterprise Partnerships Salary : $81,416 - $109,315

• Do you have a passion to help people achieve what has previously been a struggle?
• Do you have a strong interest / understanding of Public Records, Information Management and Archives?
• Are you trauma informed, resilient and empathetic, with sound judgement and tact in dealing with complex and sensitive issues?
• Are you confident in making a difference for survivors of trauma?
• Do you have a natural leadership quality to support and upskill your colleagues?
• Do you enjoy working with uncertainty? Then this role may be for you.

The Survivor Experiences Service provides a safe, supportive, confidential place for survivors to share their experiences of abuse in care, to support healing, and now providing a new service to assist survivors to access and understand their care records. Te Tari Taiwhenua houses and supports the Service, which is overseen by an independent board. Survivor experiences shared with the service can be brought together to deepen understanding of abuse in care and how to prevent it. In sharing their experiences, survivors may also be referred to other services. With assisting in accessing and understanding care records, we can help to provide understanding, and remove gaps in survivors' history to help with the healing journey. The Service will run from July 2023 through to the introduction of a new, permanent redress system in 2025.

Senior Records Support Specialist Role

As the Records Support Specialist, you will deliver high-quality survivor-focused case management services as part of our Contact and Support Services team, supporting and upskilling colleagues with your background and knowledge of Records and Information Management practices. With this strong focus on Information and Records Management, understanding relevant legislation regarding Request, Research and Release will be a key aspect of your daily tasks and activities. You will work collaboratively with the team to ensure the safety of those who contact us, ensuring that they have all the information they need to participate in our service. You will maintain and utilise your strong administration skills, updating our records management system, engaging with Records holders to request information, and engaging with our survivors, providing reporting to the Manager. Requesting records from Records Holders will require an awareness of Privacy Principles and the Privacy Act, Official Information Act Requests, & Public Records Act. To be successful in this role, you will join a team passionate about supporting survivors of trauma from abuse in care. At Te Tari Taiwhenua, we're keen supporters of flexibility; we value facetime to build strong relationships, as well as working from home and flexing hours to fit with your real life. In joining us, you'll get interesting work that's unique within New Zealand, that brings awesome opportunities to grow your skills and develop your career. You'll see that the work you do here is meaningful and makes a real difference. We are an equal opportunity employer that values diversity and inclusion. We recognise a diverse workforce contributes to better business outcomes. We are committed to creating a workplace where all employees have equal access. Even if you don't think you meet all the criteria, but you're excited about this opportunity, please do get in touch - we value the different skills and experience that diversity brings. If you want a job where the work you do matters to New Zealand, there is a rewarding career waiting for you at Te Tari. We look forward to hearing from you.

• Well-developed awareness of Contact Centre principles and practices
• Trauma Informed approach to all your interactions with survivors
• Proven leadership experience in this Records / Information management space
• Strong interpersonal skills including conflict resolution, relationship management and the ability to positively influence others
• Demonstrated self-management skills with the ability to stay calm and focused in challenging situations
• Strength in leading colleagues through regular training to maintain awareness of required Acts and also upskill where required.
• Proficient in diversity and inclusion, promoting inclusive approaches around tikanga Māori, Pacific culture, Deaf culture, and accessibility and inclusion of disabled people.
• Comfortable working in complex and ambiguous environments, demonstrating adaptability on a daily basis.

Applications close: Friday, 11 September 2024, 5pm. For more information please contact shelley.coburn@survivorexperiences.govt.nz . #J-18808-Ljbffr