Technical Operations Engineer
Full time
at Swivelt Pte. Ltd.
in
Malaysia
Posted on September 5, 2024
Job details
DESCRIPTION
We are looking for a Technical Operations Engineer to support our Global Forex Client. Be in charge of trading platform management, system maintenance, and provide multiple trading solutions to brokers with daily support of troubleshooting on MT4/5 and Bridge/Aggregators.DELIVERABLES
- Support our clients with technical issues in a professional manner.
- Provide our customers with status updates according to our SLA processes and procedures.
- Escalate alerts/issues to appropriate internal teams and work with them towards a timely resolution.
- Monitor and manage servers statuses and health, network connectivity.
- Independently analyze and identify root causes of system and trading issues.
- Produce regular business and technical reports.
- Track all issues in a ticketing system.
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