Implementation Consultant

Responsibilities:

• Lead new client implementation projects, providing technical support and guidance on best practices
• Collaborate with CSM team to strategize on new accounts, designing and executing against implementation plans
• Act as a proactive and organized project manager, guiding new clients through the implementation process and shortening time-to-value
• Manage and coordinate multiple customer implementations simultaneously as the implementation lead
• Gather customer requirements through interview and analysis and translate to our capabilities
• Configure our software applications for customers using a training and enablement approach
• Track project plans, and report project progress to appropriate parties
• Participate in knowledge transfer sessions, product training and other strategic initiatives as needed
• Provide a mixture of remote and onsite customer implementation workshops
• Consult with customers on system configuration based on product and industry best practices
• Facilitate touch points and status meetings with customers in a timely and professional manner
• Contribute to the development of best practices, project standards and methodologies to improve efficiency and effectiveness of implementations and team processes, policies, & procedures
• Troubleshoot functional issues arising from implementations
• Configure our product to customer specifications, and provide guidance on new workflows that will best support their overarching business objectives
• Identify opportunities for knowledge management, documentation and service automation, and participate in creating those tools.

• 2-4+ years relevant experience in implementation, onboarding, consulting, support, sales engineering, or technical problem-solving within a SaaS business
• Exceptional oral and written communication and presentation skills
• Strong time, task, and project management skills An above-and-beyond team player who will do whatever it takes to make us better
• Customer-facing experience