Client Servicing Senior Executive, Customer Success

Client Servicing Senior Executive, Customer SuccessFull-time

We are the world's leading consumer intelligence firm, delivering the Full View on consumer behavior. We work to enable manufacturers and retailers better understand what consumers really want. Our name has inspired trust for over 89 years because we take pride in discovering new pathways to sustainable growth for our clients, our people, and our planet.

We are always looking for open-minded people who will grow with us, push boundaries, and pioneer disruptive methods in market research, data science, technology, and AI. If you share this passion to drive things forward and the integrity to insist on doing things the right way, we'll equip you to take your future into your own hands and play a leading role in our story.

We are the team that partners with clients to fuse data, science, and the talents of our people to provide measurement and improvement for the clients and markets we serve. We are the key link between NielsenIQ and clients. Our service and delivery is the reason clients will continue to invest in our products and service. In this role you will execute projects with limited supervision by compiling, analyzing, and interpreting sales data, writing client reports, and constructing presentations.

Responsibilities

Work as a master of propriety NIQ tools and metrics, and use these to help solve clients' business questions.

Work closely with the CS Consultants to transform customer experience.

During briefing sessions, independently respond to field business questions and develop analytical outlines that leverage multiple NIQ solutions into a cohesive story.

Simplify/visualize data and translate numbers into a compelling story for clients with insightful callouts and actionable recommendations.

Prepare and present insights/recommendations as per Academy Silver graduate level; i.e. always using SCQA and AP efficiently.

Drive customer satisfaction through analyses and delivery of relevant and impactful insights.

Lead generation: Identify revenue leads in an independent way and take ownership in partnering with AD to convert these into revenue opportunities.

Execute strongly based on the service model.

Take initiative to remove roadblocks when they arise.

Lead by example, guide and coach junior members.

Champion an initiative within business unit and provide guidance to peers in that specific area, also accountable for delivering as per the KPI on this area.

Lead Thought Leadership Projects.

Client briefing: In-market: Ensure client briefing is received as per the briefing form with all areas filled. Ask questions to client to probe and understand the real issue. Guides and supports junior on the same. Hub: Ensure briefing document is received from the in-market with all areas complete. Ask in-market teams for clarity. Guides and supports juniors to do the same.

Minimum Requirements

2-5 years of experience in the CPG industry and/or related sales, category management, market research.

Master's degree is a plus.

Prior experience with NielsenIQ (or similar) solutions preferred in analytics space, including POS/Panel data.

Curious person who likes building stories based on data to answer business questions.

Strong analytical mind and excellent numerical skills.

Knowledge of Microsoft Excel, PowerPoint, and Google Sheets/Slides.

Excellent command of both written and spoken English (some local jobs might require English).

Fast learner of concepts/tools/analyses.

Proficiency in pulling, analyzing, and incorporating all NIQ data sources that are relevant to the client(s) - i.e. RMS, Homescan, Omni, Spectra, etc.

Proficiency in utilizing Discover and helping diminish/eliminate client concerns & roadblocks in order to drive usage.

Ability to coach others in data analyses and working with the NIQ tools.

What We Can Offer

Friendly community and team culture that promotes flexibility, openness, and simplicity.

Interesting work in a dynamic environment and a multi-cultural team.

Great learning and career development opportunities.

Onboarding programs and trainings.

Flexible working environment.

Volunteer time off.

About NIQ

NIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world's population.

For more information, visit NIQ.com.

Our commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center:NIQ News Center .#J-18808-Ljbffr