Customer Support Executive
Job details
We are looking for an incredible resource who can do wonders in the world of CX with their wit and wonderful customer-centric attitude. For this job role, you will be expected to provide satisfactory solutions to a diverse range of customer queries through means of written and verbal communications and a positive attitude. The Customer Support Executive within the Operations department will assist customers with their questions, new orders, service delivery requirements, billing, and any other query.Minimum Requirements:Bachelors or above
Customer support and other job experience preferred
Must be flexible to work in shifts
Good Written and Verbal English Communication
Proficiency with MS Office (Particularly MS Excel and MS Word)
Collaborative mindset
Customer service focus
Hands-on problem-solving ability
The ability to communicate technical information in a simple manner
Respond to customers professionally to provide information about products and services, take/cancel orders, or obtain details of complaints
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms, and applications
Follow up to ensure that appropriate actions were taken on customers' requests. Ideally, aim for First Contact Resolution (FCR)
Refer unresolved customer grievances or special requests to designated departments for further investigation
Enhance organization reputation by accepting ownership for accomplishing new and different requests, and exploring opportunities to add value to job accomplishments#J-18808-Ljbffr
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