Vendor Operations Executive

A little bit about us!At Snoonu we believe that through technology anything is possible. Our vision is to be the first Qatari Super App that propels the region and its community through our innovative technology. We are leaders in the field with ambition in what we do and how we impact. We empower our team to create without limit and think BIG! At Snoonu we believe that everyone's contributions are important, we coach, we listen and we act. Our culture is boundless and equipped to hit the ground running at any given time.Our mission is simply to transform how we live by connecting people with a technology that equips them with endless possibilities, to surpass norms and uplift communities, to create opportunities and to do it proudly. We welcome talents, entrepreneurs and creative minds to join us in this journey of becoming Qatar's first Unicorn.This Is How We Make a Difference, WeChange the game through innovation - We are thought leaders in all our actions. We constantly innovate and create solutions to bring lasting positive impact.Act with integrity - We are honest, ethical and trustworthy in everything we do.Fly, fail, fly - We embrace and learn from mistakes, and bounce back stronger.Lead by example - Be the change you want to see and take ownership.Support good vibes only!The Main Purpose Of Your Role Is ToAssist and guide vendors, provide vendors information about products and services, support the vendor queries whilst maintaining quality and standards. Your duties include handling many inbound and outbound calls to and from vendors, listening to vendors' needs or issues and providing solutions to their problems.Some Of What You Will Be DoingMaintaining a positive, empathetic, and professional attitude toward vendors at all times.Responding promptly to vendor inquiries.Communicating with vendors through various channels- calls/chats.Acknowledging and resolving vendor complaints.Knowing our products & services inside and out so that you can answer questions.Knowing the SOPs, department quality standards, KPIs and ensuring that process and procedures followed.Keeping records of vendor interactions, transactions, comments, and complaints.Communicating and coordinating with colleagues as necessary.Providing feedback on the efficiency of the vendor service process.Ensure vendor satisfaction and provide professional vendor support.Attitude matters most but the below skills are helpful too:Exceptional interpersonal and Communication skills.Confident, outgoing, with a predisposition to interact and guide others.Analytical skills.Proficiency in Word, Excel and Power Point.Planning, Organizing and Time management skills.Professionalism and integrity.High level of confidentiality with sensitive information.Attention to detail and accuracy of data.Process oriented.Do you have any of these?Preferred experience of min 2 years in a similar role.Experience working within the technology industry/start-up environment is highly desirable.Knowledge of analysis and reporting of data.Ability to effectively troubleshoot problems and work collaboratively with a team environment.Ability to manage multiple tasks and work to tight deadlines.Fluent in English - additional language will be an advantage.Employment TypeFull-time#J-18808-Ljbffr