Associate Director, Client Delivery
Job details
Act as a service partner, work together with RMs, Product Sales, Operations and other key internal stakeholders to solve client channel issues and identify opportunities to improve overall service for the clients.
Ensure uniform approach towards implementation of Global IMO Model and adherence to DOIs.
Deliver excellent service against agreed service standards, delivery standards, and minimal error rates as appropriate.
Automation and Streamlining
Drive continuous improvement of the operational efficiency and effectiveness of processes to increase the consistency of systems and processes.
Processes
Perform end-to-end orchestration across all processes and services managed by IMO.
Engage clients throughout the process, ensuring seamless delivery and client experience.
Key ResponsibilitiesBusiness
Provide quality support and advice to Relationship Managers (RM's) within all lending units located in Standard Chartered Bank Pakistan on all documentation related matters, including the origination of documentation for customers where required.
To deliver excellent service and advice to our Corporate (Corporate & Institutional Banking) clients in all interactions for their channel activation pre-transactional enquiries/setup, trainings and other channel related issues.
People & Talent
Provide effective orientation/guidance to new joiners on the bank's policies/procedures/processes to ensure their successful assimilation into the team and the bank.
Develop and implement a personal learning plan with team manager, to attain necessary competencies.
Successfully complete milestones as laid out in implemented personal learning plan.
About Standard CharteredWe're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
Together we:
Do the right thingand are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do.
Never settle,continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well.
Are better together,we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term.
What we offerIn line with our Fair Pay Charter,we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
Core bank funding for retirement savings, medical and life insurance,with flexible and voluntary benefits available in some locations.
Time-offincluding annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
Flexible workingoptions based around home and office locations, with flexible working patterns.
Proactive wellbeing supportthrough Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits.
A continuous learning cultureto support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
Being part of an inclusive and values driven organisation,one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.#J-18808-Ljbffr
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