Home UAE Sr Specialist Sales Support

Home UAE Sr Specialist Sales Support

Sr Specialist Sales Support

Full time at concentrix in UAE
Posted on September 2, 2024

Job details

You Will

  • Verify customer entitlements vs contract: review customer set-up in systems, validate users, updates systems, and input customer information.
  • Dispatch Deliveries and Schedule Support Program Deliveries: Validate contract credits, create dispatch in systems, communicate dates, manage scheduling and rescheduling.
  • Capture and Triage new Support Needs: Create support needs based on recommendations and align to a delivery project.
  • Prepare for Support Delivery Projects & present findings to Customer Success Account Managers (CSAM).
  • Generate a Support Project Proposal Summary: Create a delivery project in systems.
  • Meeting Prep and Post Meeting Activities: action post meeting items as directed by CSAM, track progress and provide updates to CSAM.
  • Renewal Process Support: Do standard customer research to be used during the renewal process by CSAM.
  • Reactive Support Governance: Track and manage case histories and ensure expected SLA/outcomes met for and assist with high impact escalations.
Other Duties & Responsibilities
  • Develop a good level of process & product knowledge to speak intelligently to customers and successfully address specific objections.
  • Clearly document and track qualitative feedback and quantifiable measurements.
  • Initiate steps through appropriate communication channels to address customer concerns.
  • Ensure high level of professionalism during all interactions with customers.
  • Collaborate with cross functional teams and management to drive a superior customer experience.
  • Follow guidance from more senior staff, as needed.
  • Follow established procedures.
  • Other duties, as assigned and necessary.
You Have/Are
  • Local Malaysian.
  • Graduates with a Diploma/Degree, up to 3-4 years of relevant working experience preferred.
  • Certified in TOPIK Level 5/6.
  • Intermediate to moderate knowledge in Microsoft Office suite (Word, Excel, PowerPoint).
  • Strong attention to detail.
  • Excellent Communication Skills - verbal, listening, and written.
  • Strong troubleshooting skills, accurate and logical problem-solving techniques.
  • Working knowledge of Microsoft products which is an added advantage.
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