Speciality Site Support - Site Lead

Job Description A fantastic opportunity has arisen for a Speciality Site Support - Site Lead. You will act as a liaison between other technical staff, management, users, and vendors regarding service requests, utilization, standards, security, and other specialty technical matters. Bring energy, knowledge, innovation to carry out the following:

1. Acts as a liaison between other technical staff, management, users, and vendors regarding service requests, utilization, standards, security, and other specialty technical matters.
2. Provides expertise in the end user computing and infrastructure operations and is able to analyze, evaluate and diagnose complex specialty technical problems in a minimum period of time.
3. Implements new technologies and procedures, delivers integration and configuration work and replies to complex problems.
4. Responsible for designing, delivering, managing, and improving all discrete activities, processes and vendors’ services that support the delivery of IT services to business, while aligning with the organization’s quality and compliance requirements to ensure the infrastructure systems remain Audit Ready (EHS, Financial & GxP).
5. Accountable for service delivery, technical leadership, project management and execution to achieve customer satisfaction, operational and financial success.
6. Accountable for problem diagnosis and solutions documentation, implementation, administration, support, and maintenance of a variety of hardware, software, and network products applying globally defined processes around Configuration Management, Change Management, and Incident/Problem Management.
7. Accountable for implementation and execution of the activities in line with company technical and quality standards and procedures with focus on continuous improvement of customer satisfaction.
8. Accountable for IT asset management at the site.
9. Responsible for the departmental budget at the site.

What skills you will need: In order to excel in this role, you will more than likely have:

1. University degree in Computer Science, Information Systems, Engineering, or equivalent fields is desired or equivalent experience.
2. 8+ working experience in supporting IT infrastructure services or IT operation, including 5+ years hands-on experience in supporting and trouble-shooting production and supply chain systems.
3. Good comprehension of end user computing systems including MS Windows, MacOS, MS Office suite as well as core computing infrastructure such as Network hardware (layer 2/ Layer 3/ routers), network protocols, cabling solutions, network design principles, voice systems, server hardware, backup systems, and wireless infrastructure.
4. Comprehension of project management principles.
5. Proficiency in ITIL or similar IT service management framework.
6. Experience operating in matrix environment.
7. Solid experience with CAPEX / OPEX planning and budget monitoring.

As a company, we are committed to 'Inventing for Life' in all that we do. We keep the patient at the very heart of all that we do and strive to find solutions and treatments for some of the world's most challenging healthcare needs. As an equal opportunity employer, we are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. Please don't hesitate to contact the Talent Acquisition Advisor assigned to this role should you need any support during our recruitment process. We are committed to flexible working where possible, and this is why our Company has introduced a new hybrid working model for office-based colleagues around the world. Please feel free to speak to us about what flexibility means to you during your application or click on the link to find out more about our hybrid working model . So, if you are ready to: Invent solutions to meet unmet healthcare needs, please apply today. Current Employees apply HERE Current Contingent Workers apply HERE Employee Status: Regular Requisition ID: R307321#J-18808-Ljbffr