Job details
OverviewCanada (Remote)If you're a highly motivated individual with significant paid professional tax preparation experience and excellent written and oral communication skills, we need your help supporting our team of TurboTax Live Experts. Our Experts help customers while they are navigating through the TurboTax Live experience and assist with technology.TurboTax is the #1 best-selling brand of tax preparation software in Canada. Intuit has consistently been recognized as one of Fortune’s “100 Best Companies to Work for” and one of Fortune World’s “Most Admired Software Companies”.What you'll bring5+ years of experience in a paid professional tax preparation role utilizing tax preparation softwareExperience in in a team leadership role in a professional tax preparation firm is a plusComprehensive knowledge of tax regulations and lawsSuperior research, critical thinking and problem solving skillsExcellent written and verbal communication skillsHighly technical and comfortable with Windows, Mac, and mobile platforms, as well as G-suite applications (Google Docs, Google Sheets, etc.)Flexibility in availability and schedulingStrong customer service and customer experience acumenKnowledge/experience preparing Quebec Tax (TP1) returns is considered an assetBilingual proficiency (English and French + read, write, speak) is considered a strong assetThis is a remote role; no travel is requiredFor internal use: tst CAN leadHow you will leadProvide timely and accurate tax advice to Experts during tax seasonAssist Managers with team responsibilities, as neededHelp teach Experts how to research and troubleshoot tax and technical questionsPrepare and/or deliver training materials to be shared with ExpertsHandle customer escalation calls and assist in resolution to deliver an exceptional customer experienceHandle customer contacts that are complex and/or challengingReview contacts, as needed, to ensure compliance with CRA and MRQTeam/Leadership Skills:Demonstrate a sincere desire for a quality Expert and customer experienceDisplay a flexible team player attitudePromote and foster a positive and inclusive work environmentApproach change in a positive and flexible mannerCollaborative approach to problem solvingAnalytical Skills:Able to research, analyze, and determine an appropriate course of action in a variety of situationsAble to utilize various resources to provide accurate tax and technical support to ExpertsExcellent numerical, abstract, and verbal reasoning skillsAbility to solve complex problems while exercising good judgment
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