Native Indonesian Speaker - Customer Service Agent (Content Moderation & Engagement)

Native Indonesian Speaker - Customer Service Agent (Content Moderation & Engagement)

• Full-time

BE PART OF OUR GLOBAL TEAM AND MAKE AN IMPACT HERE AT BRICKBRANDS!“Great flexibility, support, and communication”“Friendly and professional environment”“Great place to work remotely”“Diverse with lots of opportunities”“I’ve never enjoyed a job as much” Proud of our Finnish heritage, BrickBrands has been in the business for over 6 years providing 24/7 brand protection, positive brand sentiment, and overall increased customer engagement in various languages and cultures. BrickBrands is a fast-growing company offering a lot of opportunities and valuable learning experiences that open doors for talented individuals to be a part of our global team. We embrace and promote diversity and inclusivity, the first step in building better relationships and conversations. Thus, BrickBrands is always on the lookout for self-starters with the passion to excel and to join us in our mission: Create opportunities for brands and communities to speak. As part of a fast-paced environment, the need for additional resources appears constantly. Therefore, we aim to build a pool of talented individuals and have our very own ongoing recruitment. We are searching for individuals who are highly interested in social media, marketing, and customer experience to be a part of the global environment and learn the BrickBrands Way. Summary of the Position As a Content Processing Specialist, your role is to help protect brands from harmful content on various social media platforms and promote a positive community for the brands by issuing responses and removing negative brand sentiments. You will be trained and have experience in analyzing information, conducting content moderation, and ensuring a safe experience for all businesses and individuals around the world. Here’s What You Will Do:

• Respond to potential customers via chat, email, or direct messages using template responses and adjusting them accordingly.
• Use our online platform to monitor and engage with content seen across social media platforms.
• Work with various brands from different industries to detect, review, and monitor all kinds of content.
• Rapidly identify any online communication, whether it’s plain text or a meme, and stay up to date with the latest social media trends/lingo.
• Understand brand policies and guidelines to effectively analyze information and make correct decisions in moderating content in a timely manner.
• Closely work with clients to ensure the safety of their online community and that the policies and guidelines are being followed accordingly.
• Maintain constant communication with your manager to resolve any issues or questions.

Here’s What You Will Need:

• A High School Diploma or equivalent.
• A personal PC/laptop with a working webcam.
• MUST have a C1 or C2 certification in Bahasa Indonesia and in English; B2 certification will also be considered.
• MUST be able to understand different nuances, sarcasm, etc., in Bahasa Indonesia.
• Excellent English communication skills in both written and oral.
• General knowledge and interest in various social media platforms.
• A good working home environment with a stable internet connection.
• Experience as a content moderator or engaging in all social media platforms is a plus!
• Excellent customer service skills with experience working in a non-voice account.
• The ability to work an 8-hour shift.

The Perks BrickBrands Offers:

• 100% Remote position.
• Continuous learning experience & career growth opportunities.
• Offers competitive compensation based on location market rates.
• A great opportunity to work with some of the world’s coolest and most innovative brands.
• A welcoming environment where your feedback and suggestions are taken into consideration.
• Enjoy working in a diverse & global team environment - BrickBrands team members come from different backgrounds.

Those who are interested in working in a global team handling social media, kindly send in your CV in English. #J-18808-Ljbffr