Job details
KitchenPark helps restaurateurs around the world succeed in online food delivery - our goal is to make food more affordable, higher quality and convenient for everyone. We take underutilized properties and transform them into smart kitchens so they can better serve restaurateurs, customers and the neighborhoods they're in. Every time we launch a new facility we create jobs in that neighborhood, and we're proud to provide a wide range of cuisines and options for healthy food at an affordable price. We're changing the game for restaurateurs whether they're entrepreneurs opening their first restaurant all the way through to your favorite global quick-service restaurant chains. What You'll Do As an Operations Supervisor (Facility Supervisor) at one of our ghost kitchen facilities, you will play a pivotal role in overseeing daily operations, ensuring facility maintenance, working to get prospective partners onboarded, and delivering exceptional customer support. Responsibilities Team Management:
- Lead and train a dedicated facility team, handling scheduling, training, and performance management.
- Manage a highly efficient order fulfillment process, and deliver excellent customer service.
- Cultivate positive and inclusive work environments, fostering teamwork and communication across teams and departments.
- Conduct routine inspections and maintenance audits on HVAC units, refrigeration units, water heaters, and ice machines with training and support from subject matter experts.
- Perform general upkeep and handle minor repairs and maintenance; coordinate with external vendors for specialized services.
- Manage a janitorial team (either internal or external, depending on the site); uphold cleaning and sanitation protocols, ensuring compliance with local health and safety regulations.
- Monitor partner compliance with safety and health department protocols.
- Enforce proper waste disposal procedures, responding promptly to cleaning-related emergencies.
- Serve as the primary point of contact for restaurant partners, building and maintaining trusting relationships, and solving any issues that arise.
- Manage the overall partner experience, preventing churn, and extending partner lifecycle.
- Train with senior positions in support, data analytics, and reporting.
- Participate in planning sessions with management and peers.
- Review and report KPI metrics to facility management and contribute to goal setting.
- Manage and report the facility P&L, understanding key drivers for achieving facility-level profitability.
- At least 1 year of experience in a hospitality or warehouse or operational environment.
- Fluent English and Arabic communication skills, both written and verbal.
- Experience in managing and/or reporting on the facility P&L.
- The ability to work independently while maintaining high levels of productivity.
- Attention to detail and strong organizational skills.
- Proficiency with tools such as: Zendesk, JIRA, Salesforce, Slack etc. (a plus but not required).
- Competitive basic salary depending on experience.
- MacBook Laptop.
- Monthly mobile phone allowance.
- Pension Plan, Private Medical Cover, Dental Cover.
- Curiosity - an insatiable appetite to understand customers’ challenges; a lifelong learner, coachable.
- Hustler - bold, hard-working and an inner drive to hit targets.
- Adaptability - you’re highly flexible and responsive to changing external conditions.
- Communicator - creative, innovative, strategic.
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'id' => '44129892', 'contact_id' => '3773199', 'recruiter_id' => '74726', 'job_function_id' => null, 'title' => 'Operations Supervisor - Bahrain', 'vacancies' => null, 'job_type_id' => null, 'description' => null, 'pay_status' => 'Free', 'external_job_description' => '<p> KitchenPark helps restaurateurs around the world succeed in online food delivery - our goal is to make food more affordable, higher quality and convenient for everyone. <p></p> We take underutilized properties and transform them into smart kitchens so they can better serve restaurateurs, customers and the neighborhoods they're in. 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Operations Supervisor - Bahrain at RESO. Please apply or share https://jobs.laimoon.com/jobs/externalview/44129892' $emailText = 'Hiring now! Operations Supervisor - Bahrain at RESO. 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Hiring company
RESO
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