Business Administration Apprenticeship

Business Administration Apprenticeship - FIRST POINT LOGISTICS LTD About the employer: We offer a smart delivery network that offers choice and flexibility for customers using technologies that respect our people and planet. Our network is over 7000 professional couriers delivering to 220 countries by air, road or sea, access to over 75,000 European wide vehicles which range from a small van to an articulated lorry, and real-time GPS tracking. Overview of role: The Client Account Support is an integral mechanism helping with organizing, planning and processing each customer transaction from start to finish; maintaining internal and external communication ensuring the business provides excellent customer service. Key details: Hours: Monday to Friday (9.00am to 5.00pm). Wage: £6.40 per hour Location: A & W BUILDING, NEWFOUNDLAND WAY, PORTISHEAD, BRISTOL, BS20 7DF Apprenticeship details: Qualification: Level 3 Business Administration Apprenticeship Standard Duration of course: 18 months Training Provider: LMP Education (Rated in top 10 of UK providers) All learning delivered online/ remotely alongside role. Full Duties and Responsibilities: The Client Account support the services and requirements of the regular and new clients through communication, organisation and prioritisation; They are responsible for building long term relationships with customers but also oversee (and have full knowledge) of the other client relationships – ensuring business continuity and excellent customer service; The Client Account Support helps with organizing, planning and processing each Customer transaction from start to finish; maintaining internal and external communication; They ensure that all processes are followed and that transactions are properly documented and recorded The Client Account Support will be trained to know, understand and deliver the entire services portfolio of the business. Responsibilities: Achieving the overall collective sales target each month Ensuring conversion of all sales leads received from the sales team Responsible for retaining target margin in each transaction Maintaining service levels and KPI standards Responsible for upselling to each retained and new customer to increase transactional value Builds and maintains relationships with clients and customers Makes commercial decisions with the business at the forefront of thinking Supports the team by imparting knowledge and helping to problem solve Creates Processes for others to follow and learn from / updating such SOP To attend regular team meetings KPIs Maintains high level of customer satisfaction Achieves 80% of sales conversion from existing client enquiries Maintains targeted margin retention Maintains high level of on-time collections & deliveries Completes 121’s and Appraisals Completes Training and coaches others where required Maintains a high level of records and analytical data Skills & Personal Qualities: Highly organised with great time management skills Communicates effectively with Stakeholders internally and externally Innovative Problem Solver who can prioritise theirs (and others) workloads Team player with motivation and ability to work alone Customer Centric – they put the customer at the heart of all they do Listening and negotiation skills Approachable and keen to share knowledge Qualifications Requirements: GCSE or equivalent (Functional skills) English (Grade 4) essential GCSE or equivalent (Functional skills) Maths (Grade 4) essential Next steps & Pre-employment checks: Permitting you’re eligible for the role) Please expect to receive contact from our LMP Education Recruitment team, to discuss your application further. Additionally, please be aware that upon a successful offer of employment, DBS checks and references will be obtained as part of your enrolment.