Country Operational Manager - Malaysia

The Country Operational Manager is responsible for managing and monitoring team performance related to availability and inventory levels alongside purchasing activities of numerous parts across a variety of product types (MRO).

On-Site Team Manager

• Monitor team performance to establish business indicators.
• Remove/mitigate roadblocks for operational success.
• Support the team by directing, giving feedback, and making suggestions.
• Provide team training and certification, as well as ensure employees’ access to systems.
• Responsible for employee empowerment and recognition.
• Responsible for QM review and implementation on-site.
• Responsible for implementing operational strategies and achieving operational goals.

Operational Support

• Responsible for the success of ongoing operations by monitoring and verifying that every step of the supply chain is executed efficiently to ensure stock availability.
• Responsible for the successful implementation of the various processes facing the customer, supplier, warehouse, and transportation.
• Drive to resolution of all operational/commercial problems related to the site.
• First point of escalation of all ongoing site operational level issues.
• Make decisions with the awareness of the impact on the overall success and profitability of the organization.
• Communicate up, down, across the organization, with customers, suppliers, warehouse, transportation, and all other relevant stakeholders.
• Will act as backup for missing resources or skills.
• Owns financial reconciliation of customer records for payment.
• Provide recommendations for continuous improvement.
• Adhere to company policy and implement the agreed methodology on the operational level.

Requirements

Skills

• Effective and clear communication skills.
• Excellent interpersonal skills.
• A strong logical thought process and critical decision making.
• Positive attitude, energetic, and promotes teamwork and collaboration.
• Ability to mitigate and resolve conflicts/issues in a timely manner.
• Results-oriented and self-motivated.
• Strong analytical skills with a focus on critical thinking and business process management.
• Medium-level Microsoft skills (Excel, Word, PPT).
• Technical Knowledge: an understanding of the definitions and formulas of the key inventory metrics, experience with both inventory management and high volume purchasing or multiple parts (must).
• Leadership and coaching skills.
• Project management and leading initiatives to closure.
• Travel between the sites in Malaysia and Singapore is required for this role.

Education

Experience

• 5-7 years of experience in operational management and process optimization.
• 5-7 years of experience in people management.
• Inventory, logistics, and supply chain management.
• People management.
• Intermediate Microsoft Office level (Excel, Word, PPT).
• Customer service.